Title, this started happening in the past hour and now I can’t seem to retrieve the group information of any user (which is pivotal for my use-case).
I can confirm that all calls to said API are done with a correct User ID that exists as an account on the Roblox website.
55 Likes
Karuzumi
(Edelweiss)
May 4, 2026, 11:16pm
2
This situation is occurring in my experiences as well, this is very problematic to our players, and we hope to see a resolution soon.
5 Likes
Please help Roblox, I am experiencing this, and I am getting very sad. When I get sad, my blood pressure increases drastically, which can result in bad issues for me overall.
9 Likes
Can confirm, this is happening in our game Funky Friday as well.
2 Likes
Kipukii
(Kipuki)
May 4, 2026, 11:20pm
5
I’m having the issue as well.
Our moderators are unable to ban players because of group checks. This is really problematic.
I assume some fflag was enabled again?
1 Like
070mph
(cuberrr)
May 4, 2026, 11:23pm
6
Got this issue as well. Our game heavily relies on loading userdata and even requires it before allowing a player to go past our loading screen.
5 Likes
osctrcx
(Ostrich)
May 4, 2026, 11:25pm
7
Same happening with us all the rank checks are failing
4 Likes
Same happening with our game. No player data is loading. We heavily rely on this for group ranks.
7 Likes
Experiencing this too our game relies on GetGroupsAsync() for player data
1 Like
Baysights
(Gaius Maecenas)
May 4, 2026, 11:31pm
10
Can confirm also happening, greatly impacting services
2 Likes
quickifys
(literal_plastic)
May 4, 2026, 11:33pm
11
our game has been impacted severely too, hope it’s resolved soon
1 Like
bumping, this is a major issue
2 Likes
this just broke an admin system for a game i work on now we cant ban rulebreakers, wonderful job roblox
1 Like
this issue is impacting me as well, hope it gets fixed soon.
3 Likes
Xepois
(Bad_Dev)
May 4, 2026, 11:58pm
15
SWFL is also having this issue.
1 Like
We are having a similar issue in our experience “Chiraq 2099”. We rely on players being able to join groups from in-game, in order to join in-game factions/crews.
Come on guys.
1 Like
Can confirm this issue is occurring in my games as well.
dylanjkl
(dylanjkl)
May 5, 2026, 12:02am
18
Major outage, completely bricking my games experience. Needs fixing immediately, this should probably be marked ROBLOXCRITICAL.
7 Likes
Ah, yes. The semi-consistent platform breaking changes that kneecap specific aspects of everyday moderation across experiences. In all seriousness though, hopefully this gets fixed quickly.
Hi, We’re also running into this issue on my game: Star Wars: Roleplay | Play on Roblox
This is a critical issue that causes a lot of my game’s functionality to not work.
1 Like