GUI still appears when I enter ‘captures mode’

This problem started occurring around August 25 in which whenever I enable the captures within an experience, it doesn’t cancel out the CoreGui. I have tried closing the captures as well as closing Roblox entirely, but to no avail.

The device I used is iPhone 15 Pro Max version iOS 26.6.1

4 Likes

Hello! I hope you’re doing well.
Thank you for taking the time to submit this issue and for reading our message.

To help us move forward, we’d appreciate your support with a few questions:

  • In what device R U experiencing this??

  • could you please send us a log File if its on PC?

Don’t worry — we’ve got you covered!
You can find step-by-step instructions on how to generate and send the log How to post a Bug Report - Bug Reports - Developer Forum | Roblox

Following these steps will help us better understand the issue and work on a solution more efficiently.

Thank you again for your cooperation!

1 Like

The device I using that the problem occurs is mobile.

1 Like

same, happen to me. usually when taking screenshot with capture the gui is not get captured.. but recently its capture with the whole game ui

I wonder if my post will even get read by a staff member [not a bot] considering it’s still flagged as needing information (in which I provided).

Steps to reproduce the issue:

Open Roblox on iPhone

Join any experience

Enable captures and tap the button

Realize that the CoreGui is still visible in my screenshot

same here, the joystick and jump button still remain after capture. im on ipad 7.

1 Like

Can you reevaluate my post, I added the requested information. I want a Roblox staff to help me with this problem.