Hazelnut Cafe Franchise Training Guide

Host Introduction

Permission to speak is now enabled. If you have any questions, please say PTS and a supervisor will answer your question/concern. Saying PTS and speaking without permission will have you removed from the session.

Salutations! Welcome to today’s Training Session here at Hazelnut Cafe.

I am now going to talk about some guidelines, tips and notices for your training session. This way no rules are broken and you will likely pass this training session.

Please thank our Middle Rank+ team for assisting at this session to come help and support you! They have taken the quality time of their schedule to come today.

We promote a lot of people as some of you may notice, but you do NOT hint for a promotion. This can lead to sanction or a suspension, also it will lower your chance of being promoted in the future.

In order to stay updated frequently and instantly, please join our communications server. You are able to hear about version updates, announcements, changes, session updates and most importantly, talking to the Hazelnut community. Please note you must have our communications provider account signed up in order to join our communications server. Our communications server code can be found on our group/game social media tab.

At this time, I will be going over all training session rules that must be followed in order for your training to be secure and valid. Please do NOT go AFK and pay attention carefully as I state the guidelines.

Training Rules

These are the rules that are stated at the beginning of every training session after the host has introduced themselves.

[ I ] Grammar is needed at all times, both inside and outside this training. Failing to use correct grammar will result in your failure.

[ II ] Respect is needed at all times towards your trainer and fellow baristas. Disrespect is not tolerated.

[ III ] Pay attention to your trainer for instructions during each section of the training to ensure you are doing everything correctly. You do not want to end up making silly mistakes.

[ IV ] Do not give your order to your trainer until he/she asks for it.

[ V ] When you’ve passed, you are to wait on the lines quietly for your promotion. Once promoted, you are dismissed unless told otherwise.

[ VI ] For Trainees, you need to reach 6/10, 3 in drinks, 3 in trivia to pass. Junior Baristas, you need 8/10, 4 in drinks, 4 in trivia to pass. Baristas, you need 10/10, 5 in drinks, 5 in trivia to pass.

Informers Guide

Throughout the training, you will be tested on five orders in total, all of which are not timed. As well as that, you will be answering three trivia questions with two rounds of a trolling simulation.

During the ordering section, your trainer can and will only say the order once. They will not repeat their order if you missed it, so make sure you pay attention. Once you’re ready to hand in your order, do not give it until your trainer asks for it.

To give an item, you simply say :handto and type in the player’s username

During the trivia section, your trainer will send you three trivia questions using the private message command.

A small box will pop up on the bottom right corner of your screen after they send you the question. You can click on it to open the message and reply. If you do not receive a PM, let your trainer know so they can resend it to you.

During the trolling simulator, your trainer will dress up like a troller and act as if they’re trolling. Although, you are still to act as if it’s an actual situation at the cafe, which includes greeting them when he/she comes up to you.

Remember not to give outright warnings to the troller. You should call an admin instead after a reasonable amount of trolling has occurred. To do this, simply say “-Calls admin-,” then take a step back so your trainer knows you are done.

Keep in mind that while at Hazelnut Cafe we do appreciate teamwork, you are not allowed to help your group members under any circumstances. This is a test where you should only focus on your own work.

Promotion Requirements & Points

Please note that these are the scores required for both halves of the training. You are going to need to earn a specific amount of points in each half to pass. One-half consists of the orders and the other of the trivia questions and troll simulation. Each person is only able to get one promotion per training; they cannot skip ahead of any ranks.

Once a player has the maximum amount of points required for their section, e.g if a Trainee already has 3 points for that part, they do not earn anymore points for that certain section and you do not add anymore points to them; you simply name them “Passed section.” However, they need to continue with the rest of the section without earning points to gain experience. Make sure to tell the trainees about this. Once you have finished a section, you clear all of the points on every person in your group.

Trainee to Junior Barista - 3 points on each section, total 6.

Junior Barista to Barista - 4 points on each section, total 8.

Barista to Senior Barista - 5 points on each section, total 10.


Grouping is the process at training that divides all of the trainees up into equal and manageable groups. With larger servers, this task may be more challenging, so if you do not feel comfortable doing this side job, that is fine. There are a total of 6 groups, ranging from A I to A III, which means that there are a maximum 6 trainers per session. There is also a max of 6 supervisors per session. Once you are assigned the task of grouping by the host of the session, you may start by grouping the current admins at the session. You do not need to go behind the podium to do so, however you may do if you wish.

To group the admins, you are to use the command “change username group X Trainer/Shadow”, replacing X with the letter of the group and changing “Trainer/Shadow”, depending if they are the main trainer of the group or the Staff Assistant that is shadowing the trainer. The host and their shadow is always group A and the grouper and their shadow is usually group B.

After the server is locked, the grouper may start grouping the current Trainees, Junior Baristas and Baristas present. To do so, you will use the command “change username group X”, replacing X with the letter of the group. It doesn’t matter which group the certain LRs are in, however all of the groups need to be as equal as possible. If they cannot be equal exactly, the first groups will have the extra trainees split equally amongst them.

Training Procedure

As a trainer, shadow or supervisor, you should join the Training Center at exactly :40. If you join before this, you will be told to leave by the host. After joining, you would then walk up to the podium and stand on the line corresponding to your role in trainings. You can take a side job if it is offered to you by the host. If you are able to take one and there are jobs that have not yet been taken by others, you should take responsibility and do this job if you don’t have any of your own. At this time, you can prepare your notes and answer any questions that the trainees have. When it becomes :00, you should not answer any more questions to make sure that the host can begin on time. You would complete your side jobs like informer or grouper now. After all of the important information has been explained and the rules have been read out, you would go to your station. Groups A I - A III are in the first section and groups B I - B III are in the second section. Once you have arrived at the counters, you would proceed to bring all of your trainees to the area and tell them to find a register or bring them behind the counters individually. You should introduce yourself. Then, you should briefly explain the first section, whether it is trivia or drinks. You could ask the trainees if they had any questions now before moving onto the first section. For the first section, you may choose whether you wish to do trivia or drinks first.

Ordering Section

You shall be ordering five orders from your group; each order should be progressively more challenging as you go from one order to the next. Regarding the final orders, you are expected to be adding a series of extra items accompanying the final two drinks.

Alongside the fourth beverage, it is required to add a single pastry item to your order. This can include the cakepops, muffins, and cookies.

Alongside the fifth beverage, it is required to add a pastry item.

Only entirely correct orders can receive points; for example, the baristas must be giving you the correct drink with the correct size. If they get the order correct, the baristas should be appointed with 1 point and 1 point only. If you are not able to see the leaderboard, you may distribute points using the naming method, as mentioned previously. An example of this would be naming a Barista 1/5 for getting their first order correct, and then 2/5 for getting the second order correct. If someone makes an order incorrectly, you should explain to the individual what they got wrong either in a PM or after everyone else has finished their orders. If the barista failed to make the correct drink, you may inform them how to make the order using the Recipe Guide. If a Barista is no longer able to acquire the required amount of points for their rank, you are to tell them that they failed and then dismiss them. Once you have finished the orders, you will either move onto trivia or send those who passed to the lines (or promote them if you’re an MR+) depending on what half of the training you started with.

Trivia Section & Trolling Scenarios

The trivia section of training consists of three unique questions that pertain to grammar knowledge and the group knowledge. Two of these questions will consist of grammatically incorrect sentences that your group needs to correct perfectly, and the other question will be a knowledge question about Hazelnut Cafe Franchise. In this knowledge question, it is preferred that you ask your group something that will benefit them on their journey at Hazelnut Cafe Franchise, and not something random about the group. Below are some good examples of questions that can be used.

Trivia Examples:

[ I ] Please correct the following sentence: helo their! can u get me a, drink over theyre plz?

[ II ] Please correct the following sentence. i luv halent cfe and there drinks r amazng

[ III ] Do we have a ‘Strawberry’ flavor?

[ IV ] Do we serve Lemonade at the cafe?

[ V ] How many items are customers allowed to order at once?

Trolling Simulations:

The trolling simulations are a way of testing the ability of your group on how to deal with a troll at the cafe. Although it is no longer required due to the informers guide, you should explain to your group what the troll simulation is and that they are to stop responding once they feel they’ve properly handled the troll. You will then begin to act like a troll and responding to your group in the ways a typical troll would. Please note that your trolling scenarios need to be realistic to ones that real trolls perform at the cafe, e.g not ordering from the menu when asked to or ordering too many items and complaining about it. Once everyone has finished the simulation and called an admin by saying “-calls admin” or “-calls MR/HR” you’ll tell them if they did well or not and what they individually should do to improve and give points to those who you feel sufficiently handled the scenario. They should report you to an admin immediately when you troll, not give continuous warnings as trolls are automatically banned. Give out points as you see fit and repeat the process for the second troll simulation, or your shadow will perform the second scenario if you have one.

Post-Trainings Procedure

If you are an HR+, you can promote your trainees by using the group admin, however it isn’t required. After promoting them, you would congratulate them and then dismiss politely. You should then leave the building and stand on the line that corresponds to your role. If you are a Trainer, you should bring your trainees to the lines outside and tell them to wait for the Host or Co-Host to promote them. After this, you would go back to the podium and stand on the line that corresponds to your role. From this point onward, you should remain quiet and answer any questions that the trainees might have. If you are the Host or Co-Host of the session, you would promote the trainees as soon as you walk outside.

Once every group has finished and there are no LRs left, you may speak to one another. Grammar isn’t required when there are no LRs around before/after training, but you should always remain mature when at the Training Center; e.g no abusing admin commands. The host will then dismiss you with a server-wide message before the server is shut down. If you had a supervisor or were a supervisor, you would give the trainer/shadow feedback and post your review/report on the corresponding board. You may not leave the server until all of the LRs have been promoted and dismissed, and until the host dismisses you.