A buddy of mine (we’ll call them J) recently was banned falsely. His nephew did some inappropriate stuff on Roblox and was banned (good riddance if you ask me); however, ROBLOX decided that J’s account was an alternative to his nephew’s due to them in the past logging on to each other’s accounts on their devices also living in the same house at one point so maybe an IP thing too. In either case, ROBLOX determined that J’s account and J’s alt accounts are all linked to his nephews and were struck by the ban hammer. J sent in an email asking what account caused the ban as his alt accounts were old and inactive before he got wind of his nephew’s ban. What is the best way to continue forward and get justice for J’s account?
Well if your friend has concrete proof that his account is not associated with that of his nephew, Roblox might be able to unban him (which I’m still not sure of). You need to understand Roblox here, as every rulebreaker that gets his main + alts banned could just say this or something similar and get unbanned.
Was he banned permanently, how does your friend know that his nephew is at fault here and are you sure he told you the full story?
I’m not too familiar with the Roblox banning system but I’ve heard that the alt detection is only an addition to the new Roblox default banning system that is given to game developers and that it does not transfer official Roblox suspensions.
To answer all of your questions, yes, I do know the full story, as this is my best friend, and I was on call when he discovered the news. As I explained before, they have each other’s accounts saved in Google, so they can log in to each other’s accounts whenever. When I mentioned his nephew was deleted, too, he logged into his account and realized his ban was linked to his nephews. I do not know how we could prove that J’s account is his own. I believe it to be an automatic purpose maybe because they all had the same hardware id stuff and since his nephew lived at his house for a while an IP thing too. So It banned all his accounts and the nephews. The only sliver of proof we have of this is for his actual alt accounts he names them with a certain naming convention that links to his main account. We talked to the nephew and he’s grounded for what he has done but he still has not offered an apology or anything and we are still waiting for appeals team’s response.
This ban occurs when Roblox thinks that you used an account (in this case it’s his nephew’s account) to avoid an enforcement action taken against another account (in this case it’s J’s account)
That means J’s account will never get unbanned UNLESS his nephew’s account gets unbanned.
Even if you appealed directly for J’s account, the agents will check the alt that caused J’s account to get banned and make a decision.
You can read more about this type of ban here. How it happens, when it occurs, what it is determined by and how to prevent it. Read it so you know how it works and avoid it on your account as well.
Now, back to the point. The sad truth is that J’s account will NEVER get unbanned unless his nephew’s account gets unbanned. This means that if his nephew’s account was banned fairly and truthfully, J’s account will definitely not get unbanned.
However we can try to convince the agents that it was a mistake and that they don’t deserve to be banned, but I doubt it’ll work, especially if the nephew was terminated, not banned.
This is very accurate and perhaps this is a grave mistake on ZombieKicker7’s part and a valuable lesson should be learned from this. If you are the driver of a vehicle and your “best friend” pulls out a dangerous weapon and does unspeakable things with it… you as the driver of the vehicle are directly responsible for your best friend’s actions. If you did not try to stop your best friend from doing such activity or knew he had something but didn’t question it… you will be charged even worse from the crimes they committed. So how is Roblox any different? Well… it isn’t. Roblox uses real world laws and situations and applies them to their community standards. Pretty straightforward if you ask me.
His nephew is 10 and I assume was on some kind of condo or inappropriate ROBLOX games as he was terminated for saying some really nasty stuff in text chat. That really sucks and seems to be the case he keeps getting them denied. (We only know this once we logged into the nephews account and saw the messages that got the account terminated)
I see what you’re saying here; however, your analogy is off. J’s nephew did the unspeakable thing on his own account, not J’s account. The only way they are linked is by friends list, passwords saved by Google from a long time ago, and possibly IP addresses from a long time ago when the nephew lived in his house. J had no idea of his nephew’s actions as they live far away from each other now. It’d be more like two cars are driving on the road and the drivers know of each other, one of the cars is swerving hitting mailboxes and the other is driving legally, then the police spike strip both and shoot both drivers. It’s scary because J physically could not have done anything unless he were to get a vision from the future and remove his nephew from his friend list and remove the password on Google (I’m assuming that’s why he was detected as an alt) I appreciate ROBLOX doing this “alt” detection as I’m sure it helps catch nasty people, unfortunately, it got one wrong. And even in the real-life example people still get a fair trial with typically concrete evidence, I understand it’s harder to prove here but they won’t even supply the reason they think the two accounts are connected.
Not the same thing. If we believe ZombieKicker7 then he didn’t know about anything. It’s like your friend dealing drugs, you having no idea and the police arresting you because you are the alleged accomplice.
I think with the implementation of this new system we have to accept the fact that we are responsible for our devices. I don’t believe that Roblox uses the Public IP address for this detection as it is way too inaccurate. Following the Reddit post @MrSheriff_RBLX has provided, the detection compares account information and pretty surely MAC addresses (which are unique identifiers, meaning they are 100% precise).
Now I assume that ZombieKicker7 and J were playing on the same device once (maybe something like the family PC) and that got his account flagged down as “alt”.
Sounds like a big problem to me, because Roblox targets an audience of very young people who might live with siblings in the same household. If they share a device to play Roblox on, that can quickly get all accounts banned if one person messes up.
Yes, this is pretty accurate; however, what is interesting to me is that I have J’s password stuff saved to my Google Chrome/ROBLOX (which then should make the account linked to my MAC address too no?) and I had both of them friended (if that goes into consideration in their algorithm) this makes me highly suspect, but I was not terminated nor banned, which makes me believe their detection system is something else. I hope they get it fixed, as they are denying him left and right, and our days of playing ROBLOX are behind us now.
I’ve researched a bit and they put you in this info “pot” upon logging into the account. That means an account is associated with a particular MAC address and if you then log into a different account and it is detected that your MAC address is associated with a banned account, that will also get the account banned, you’re currently trying to log into. If you have logged into J’s account before the system was implemented, you’re good. If you only have the password data saved etc, that’s just a google thing and Roblox can not know what passwords you have saved or not.
Definitely DO NOT try to log into J’s account, I’m not sure but it might get your account banned then too.
Interesting this is good knowledge I appreciate your response! Seeing as there is nothing we can do now I will mark your answer as the solution to hopefully inform others and bring awareness of logging into other people’s accounts.
After reading all of this… my point is still completely valid and accurate. You clearly missed completely on what my point was . This whole incident was entirely preventable by not logging into someone else’s account. My analogy is still proof that regardless of how it is done, Roblox will still hold all people accountable whether you logged into the banned person’s account or not. So with that said… my point is maybe don’t be friends with people who say and do horrible things?? I have been on Roblox for many years… not once has this edge case ever happened to me or people I knew. I think you should really consider who your real friends are. Real friends don’t get each other banned from exciting gaming platforms… but perhaps you want to listen to Drax’s advise… so be it. What he also doesn’t understand is with friends like this, you are just bound to have a repeat incident in a completely different way that leads to the same end result, you getting banned again.
. This whole incident was entirely preventable by not logging into someone else’s account. My analogy is still proof that regardless of how it is done, Roblox will still hold all people accountable whether you logged into the banned person’s account or not. So with that said… my point is maybe don’t be friends with people who say and do horrible things?? I have been on Roblox for many years… not once has this edge case ever happened to me or people I knew. I think you should really consider who your real friends are. Real friends don’t get each other banned from exciting gaming platforms… but perhaps you want to listen to Drax’s advise… so be it. What he also doesn’t understand is with friends like this, you are just bound to have a repeat incident in a completely different way that leads to the same end result, you getting banned again.