HSR doesn't load in despite having a cage ID

Bug Reports Studio Bugs
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1

this been happening a good while but its getting to a point where its becoming a massive hassle to create layered clothing if the HSR/caging system just will not load in. This is the error that shows up when i use the accessory fitter for a layered clothing piece
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and as you can see here, there is infact an ID in the properties in the wraplayer

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testing clothing on studio

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what it looks like on the fitter

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I just know it isn’t an issue on my end because i have everything caged like it should, it just does NOT want to work

2 Likes
2

Hey there, sorry for the delay. Is this reproducible all the time? Could you provide the asset ID or DM an FBX we could use to reproduce this?

3

Hi, following up o this one and @windsurfdrewl’s post. Are you still seeing this issue when uploading new assets?

4

Hey, sometimes i will have the issue but the frequency is random. Last time its happened was around a month ago for 3/6 of the item batch i uploaded

5

Thanks for the response! So when it’s happening - does uploading the same item again fix the issue or does it consistently happen with a specific item? Am trying to narrow down why this could be happening, and replicate if possible.

1 Like
6

Reuploading sometimes fixes it but not all the time. More often than not i have to reimport the mesh entirely for it to work properly

7

Hey I was able to replicate this using an asset from this thread: Layered clothing appears different in studio than on the app

We’re actively investigating this. Could you send me the asset in question? Thanks!

8
9

Hello, we appear to have the same issue with an asset that we uploaded recently.

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Here is the link: KizmoTek Hoodie - Roblox