However today, something bizzare has happened and apparently there were almost 6000 platform crashes (keep in mind my game doesn’t have that many players):
Now, I suspect this issue might come from the unreliability of the EditableImage API. My game is built entirely on top of said API and every pixel, sprite, font, etc is drawn by hand. The game uses zero native Roblox UI elements or Instances. Everything is in scripts which control 8 EditableImage instances (multi-threaded rendering for performance).
I have noticed a weirdly high fail count regarding the EditableImage API accessibility:
Which results in its unavailability and errors regarding the attempt of its use:
Hey people upstairs, my game also started to have these weird platform crashes since 24 hours ago. I haven’t updated my game in the past 2 weeks and never had one single platform crash before. While waiting for Roblox to help diagnose our problem, I want to see if we can share some info about our games and see what might be the root cause?
My game does NOT use EditableImage API.
My game has StreamingEnabled turned on.
My game doesn’t even have abnormal errors in the log.
My game is Adventure Genre, Scavenger Hunt sub category.
My game is open to all age.
My game is free to open private servers.
My game has 24 max server capacity.
My game uses HTTPService to call a couple of external API.
My game uses ProfileService.
See if any of those have similar pattern as your game?
--------- EDIT ----------
I saw the new ‘Server History’ feature just announced, I used it to check server crashes, and the data doesn’t match. The ‘Crash Log’ told me I have like an average of around 15 crashes A DAY. However, from the Server History, I saw only 3 crashes from the past 4 days in total. So… I am suspecting that the Platform Crashes on the graph are not actually real crashes, might be some dashboard error?
Anyone seeing this as well? Can go check your Server History logs and verify my assumption?
It says i had 50k platform crashes yesterday lol. i get like 40k visits a day max so idk what this means but i do know that my ccu right now is lowest i’ve seen it in the last month and a half
has been happening to me aswell, slight spike on the 29th, then almost 50k on the 31st, and starting off strong today. my ccu went from 1.2k to barely 600, I hope roblox does something about this fast.
I can’t believe there is no staff response yet. We are experiencing a drop in CCU because of this and server allocations are completely messed up.
Perhaps we can try debug this ourselves since it seems to only be affecting some games. Are any of your games doing anything particularly unique that may be causing this? Perhaps we can try to find a common factor. Any unique API usage or game configurations?
Roblox told me via support that platform crashes can be client side too. Not sure how true that is. But given that I have had an unusual drop in CCU since the crashes, it is concerning
Yea same I cant believe that they have not said anything yet. Not even an acknowledgement of the situation, I have talked with a developer of blox strike and even they have reported some crashing.
Around the same time that platform crashes started occurring, I enabled EditableImages for my game. Additionally (for around two months now), I have ImprovedPhysicsReplication enabled; however, I have NextGenReplication and Server Authority disabled.
