My main issue is that Roblox support tickets just never get a response, I’ve tried like three different times, and it’s been a month or two now, where it feels like they just don’t work.
My real issue that is affecting me now is that my devex is pending, and doesn’t appear to be moving forwards or giving me any info. I expected it to take a couple of days, but it’s been a week now and still says just pending.
My nice to resolve issue, is that I’m unable to log into Tipalti because since my last devex, I’ve changed my phone number, Tipalti insists over me contacting them four different times that there is nothing they can do, that Roblox is solely responsible for updating my phone number for Tipalti 2FA. This sounds.. wrong, to me, but they insist. Unfortunately I can’t get a hold of Roblox at all to confirm this, or get my phone number changed
Expected behavior
Ideally, Devex would have more user-facing info than just “pending” if it is stuck.
Ideally, Roblox would actually respond to support tickets.
Ideally, there would be a way to update my phone number with Tipalti, or have a special webpage to do that through, rather than needing Roblox support.
And yes, I have updated my phone number every way I can find on Roblox’s site, and it does not change the Tipalti one. And yes, I have tried calling Roblox and seeking alternative contact methods, but they all just forward me to the support ticket page, which gets zero response.
Page URL: https://create.roblox.com/dashboard/devex
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