My group, which had over a million members, suddenly disappeared, and I can’t send support requests to Roblox; only the AI assistant is responding! Please help me.
A private message is associated with this bug report
Thank you for the report, our team is investigating the issue and will get back to you soon.
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I contacted support via email and got the group back, but I need to mention that I enabled 2FA verification for my account, yet my group changed owners without any notification or verification. Could this be a serious bug? I’ve checked everything, including all emails, and there’s no sign of a hacker intrusion.
Hello @sibenvn , happy to hear your issue has been resolved. Please refer to this message for more details on what happened.
We take these kind of issues very seriously, and we’ll take rigorous steps internally to do a retrospective on this and add additional hardening so that bugs like this do not reoccur in the future. Thank you, and we sincerely apologize for this issue.