I need HELP & FEEDBACK on a moderation issue

Help and Feedback Art Design Support
1

One of my staff members designed an artwork of herself for a t shirt, but when I uploaded it, my account was disabled and it was said I violated community guidelines with no further information.

I am unsure if this process is automatic or if the person reviewing the image was blind, but It would be appreciated if ANYONE could help me figure out what to change so that I don’t have the issue again.
Please direct me to where I should report this if not here.
She worked very hard on it, and now my account has been disabled temporarily for no reason.
(This is the asset)

This is the Image:

Midori
Midori545×521 157 KB

1 Like
2

The letter/language might not be appropriate. Just translate it to make sure nothing is bad.

1 Like
3

It’s japanese and it says exactly what it says on the front of the card.
“Midori”
and it means green.
That wasn’t an issue in the asset title and description.

4

This could be a mistake on Roblox’s end. I’d recommend contacting Roblox Support via Email as soon as possible and giving them a detailed information about your situation, this is the email [support-en@roblox.com] and here is the Roblox page if you have an alternate account you are using for now [Support]. Let’s hope you get your situation sorted.

5

I’ve had this same problem too when I upload images of something that has a different language on it that translates to something appropriate. There’s not really any way to fix this. It’s just Roblox’s Moderation System.

6

Then it might be a glitch. Try refreshing the page or you can just contact roblox.

7

Also the Roblox moderation may not understand the language therefore it could mean anything. Again try contacting Roblox support.

8

Try changing a tiny pixel and reuploading it.

If they moderate it again, then you know it was intentional, and then you should contact roblox support.

I had this happen to me before, usually changing a tiny pixel does the job.