I am attempting to perform my real ID Verification on my mobile device to unlock the UGC upload feature for my creator group. However, every time I try, it blocks me with the error message: “Verification Failed. Sorry, your verification was declined for security reasons. If you want to try again, please check back in a few days.”
My account (Username: endou_hard) was recently severely hacked and fully restored under official Support Ticket. The support team has successfully unbanned my account and cleared the hacker’s false age settings.
It appears that the third-party verification system (Persona) has flagged my account due to the hacker’s fraudulent ID upload around August 2th, preventing the legitimate creator from verifying their true identity.
Expected behavior
Since my original ownership has been officially verified by Roblox Support under Ticket, I expect that my ID Verification backend status can be completely reset, allowing the third-party verification portal to accept my genuine government-issued ID so I can safely publish new UGC items.
I am bumping this topic to draw the attention of a Website Security Engineer or Roblox Staff member. This “Verification Failed / Security Reasons” error is actively jamming my creator pipeline, completely blocking me from publishing new UGC assets.
For the engineering team’s immediate reference:
Prior Verified Case: Support Ticket #179766233
Root Cause: This account (EndouHard) went through a severe hacker compromise where the hacker forced a fraudulent ID verification around August 3rd.
Current Issue: Although Roblox Support successfully unbanned me and cleared the fake age under Ticket #179766233, the third-party portal (Persona) still holds a legacy security deadlock for my User ID, causing it to automatically decline my real government-issued ID.
Since my rightful ownership has been 100% verified and concluded by the support team, please have a technical specialist perform an offline database reset or whitelist my User ID so I can complete my verification and resume UGC asset publishing.
I found a crucial piece of official evidence from my email history that may explains the “Verification Failed” deadlock.
On August 19th, Roblox Support officially replied to me stating: “We have invalidated the ID from your account.” (Reference Case ID verified under Ticket #179766233).
This may confirms that while Roblox successfully invalidated the hacker’s fraudulent ID on the frontend, the third-party portal (Persona) failed to clear the biometric cache and synchronization sync, leaving a permanent “Ghost ID Lock” or fraudulent flag on my User ID.
After reviewing my case, Roblox Support explicitly stated and confirmed:
“Since your account was restored and the ID verification issue persists across devices, this may be related to lingering data with Persona, Roblox’s third-party verification provider.”
The support agent concluded that instructed me to this as a “Bug Report or Technical Issue”.
Since I have already created this Bug Report topic with all relevant details (Ticket #179766233 and the August 19th ID invalidation evidence), I kindly request a Website/Security Engineer to notice this official confirmation, step in, and manually clear the lingering Persona data cache for my account.
Thank you for your action on this verified platform bug!
This email you showed is not human written, it’s AI generated slop.
I have got that same generic response a dozen times already, the chatbot can understand your problem as mentioned at the top. But it can’t do anything about it, so it looks for one of the pre-written responses and sends it back at you, usually it sends it again in BOLD letters even if you tell it you’ve already tried the mentioned instructions.
Ahhh yes the good old times when you could use a McLovin ID to get verified.
That ship is long gone.
Now with AI they keep track of everything. Your IP, your location, your timezone, your OS, your hardware specifications, how many milliseconds you hesitate before verifying, how many times you blink and twist your head, and just if you thought that was dystopian enough, they have a monolith of a database storing billions of identities.
The amount of things that could go wrong during these steps is immeasurable, everything is decided by a corporate robot that doesn’t know right from wrong.
For the assigned engineering team’s reference, a similar “Verification Failed” issue was previously investigated and successfully handled as an “account-specific issue resolved offline” by Roblox Staff @LetoAtreides2 on March 27th here:
In my case, Roblox Support has already officially replied and confirmed that my current id verification block is directly caused by “lingering data with Persona” due to the support team forcefully invalidating the hacker’s fraudulent ID on August 19th.
Since regular troubleshooting cannot bypass this third-party synchronization issue, I kindly request @LetoAtreides2 or the website security team to clear the legacy Persona cache for my User ID so I can resume publishing my group UGC items.
Thank you so much for your time and continued support!
