ID Verification Keeps Failing After Accidental Removal

Bug Reports Roblox Application and Website Bugs
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1

Around February of this year, I accidentally removed my ID verification. Since then, I have been unable to complete ID verification on any Roblox account.

I have tried the following troubleshooting steps:

  • Waited for several weeks before retrying
  • Contacted Customer Support
  • Reset my cache
  • Tried on a different WIFI connection
  • Tried on PC and on an Android Phone
  • Tried using the website and the app
  • Tried using all the browsers I know: Microsoft Edge, Google, Opera GX, and more
  • And now recently replied on a similar report

When I verify Persona says everything was fine and my age group was updated

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However after pressing “OK” I get the following message telling me my verification failed:

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I also saw a related post on the Dev Forum suggesting that this may be an account specific issue as stated here

I understand that similar reports have already been submitted, but I wanted to provide an additional report in case it helps identify and resolve the problem.

Expected behavior

Expected behavior: After successfully completing all the verification steps for my age group to be updated to the correct range

2

how did you get your ID to verify before this? i’ve been trying for 4 days or so and still the same

3

It was back when they first introduced it, the same way you would do it now, worked flawlessly. I guess some update along the way made it bugged

4

Hi, there someone in the UK had the same problem as you, when you did contact roblox support did you get a email from a real person?

5

No, it was an automated email telling me to reopen my ticket