If that is genuinely the case, then Roblox has failed to disclose that in their privacy notice, regardless if it’s intentional or accidental, lying, providing false or incomplete information in a privacy notice breaches not only the transparency requirements of UK GDPR, but the Data Protection Act (2018).
They’re genuinely doing it to themselves at this point. I’m so sick and fed up of this, I’ve never used any of my ID’s on Roblox before. The only time I’ve used persona previously was through Reddit of all places, and Discord when they still used Persona. So unless persona has placed me on some glorious hitlist of not letting sites verify my age I have no explanation on why neither of my IDs are working.
And the thing is, you can’t even check if this is for a fact happening to you, there needs to be more transparency from Roblox if what you have said is the case, and there should be a system in place to appeal ID’s being blocked; again if that is the case. Either fix the issues with age verification or swap to a whole other Age verification service, Persona are already unreliable enough.
If I want to be able to verify without breaking TOS by using somebody else’s ID - I’d have to either legally change my name or legally change my gender to get a complete fresh new ID with a new ID Number. Or try to get a government provided ID via a whole other country like Ireland for example.
All because Persona or Roblox won’t let my ID work. And I can’t even use my YoungScot card because Persona doesn’t accept it, despite being a legal PASS card and therefore a proof-of-age ID.
The only other logical explanation I can think of on why my ID isn’t working is if somebody else somehow got a hold of not only my drivers license but my Passport aswell.
Roblox should either ditch Persona entirely or actually respond to people having these types of issues. It wouldn’t be such a massive problem if they kept restricting features specifically to ID verified accounts.
This issue is still happening, and I have not received ANY fix from Roblox staff or acknowledgement. I can’t even make public audios, I can’t even publish games to ALL ages. This is beyond infuriating, I have been on the platform for over a decade, and I have never been this restricted on how I can use or interact with the platform before.
I thought I’d give verifying another shot as I hadn’t done it for a while, who knows might’ve been a miracle, But yet again no. I’m met with this UI yet again despite the UI on my phone saying im in the 18-20 age group.
@cabbagetsunami@tnavarts@friedrich1717@MercuryBromine0@Paragraph3232@PrincedFrog@vinceprince@soobsok@Homeomorph@bitdancer@Hooksmith
Can one of you please look into this, I am willing to bet at least one of you have looked at this post and the private message attached. I’ve never wanted to ID verify up until Corporate decided to gradually lock features behind having a verified ID instead of just a Selfie estimation. I’ve personally tried to reach out to support and anybody else since September of 2025 and I’m still having this issue. I don’t know why my ID choses to fail on your end because I’ve never either of my ID’s on Roblox before September 2025.
At this rate I think it’d be more useful to just forward this over to Ofcom and the ICO. I’ll hold off on that for a little while yet.
Personally, I’m getting completely fed up of being ignored by the staff. This could all go away if they actually bothered to look into this issue. Or if they change the age verification system so more Proof-of-age documents, British or not are accepted.
I genuinely feel like a broken record repeating this non-stop. If staff actually helped us with this or at the very least gave an explanation behind why it’s happening, then we wouldn’t be kicking up such a fuss and everybody involved with this post and it’s thread wouldn’t be trying to constantly reach out to Roblox staff.
Edit:
Or even add more alternatives to ID verification, something so people can still upload 2d clothing and access features locked behind ID verification. Maybe something like steam with linking a credit card or allowing more ID types to be used like non-government issued PASS cards, which are legal proof of age cards.
I think Roblox staff made it pretty clear that they hate us, I am tired of hearing execuses like “They have too many tickets” and “They are understaffed” when we can literally see them on a daily basis helping other developers for their biggest and smallest troubles.
But when it comes to us, all of a sudden they are blind and they can’t read.
Look at this guy below, no hate to him but he has a problem with the birthday on his account. They fixed his issue in just one day, they responded immediately, our tickets have been open for two months and not one admin has dared to open his mouth.
We have an issue to do wirh our accounts birthdates, we are unable to change our accounts birthday due to an issue with the ID Verification system.
Can you please look into it and forward our message to the respective department responsible for such matters?
I have this exact same issue on 2 of my alts dating back since last year. as they don’t have devforum access i tried contacting roblox CS but they keep closing the tickets on me
It’s basically a game of pure luck if staff even respond, sure they might look at the bug report and also the private message, but it’s a chance of luck in all honesty. I’ve so far only seen one or two other people who’ve had ID verification related issues actually had staff respond and fix the issue.
I’ll most likely make a new bug report but much more updated. The original report was a bit all over the place and some of the information originally provided in the private message + from some of my replies under this specific report.
If all else fails, I genuinely don’t know. I might try reach out to another staff team seeing as Support cant do much as they like to remind me they cant change whatever value or age (Even though I’m specifically asking for help in regards to my IDs not working, not for them to change a value themselves.) And if that doesn’t work, god knows. Could try contacting Roblox’s UK Ltd subsidiary but I doubt I’d get a response; yet alone a fix.
Although I’m going to do a bit more digging into my specific circumstances before setting out to make a updated report, so I don’t end up realising something later on and then that specific bit of info is at the bottom of a reply thread.
This issue is still occurring. Can we please get a Roblox Staff member to review this? It’s no-longer an isolated incident. I even got a new id type and it still blocks my ID, so supports advice is not helpful and will not fix the issue.
