I'm Being Charged Twice for Roblox Premium 1000 Membership

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During the past two months Roblox has charged me two payments of $9.99 for a premium 1000 membership on the same billing day, hours apart oddly enough. When this first happened to me last month I assumed it was a one time fluke, so I went to the Roblox support form to get it sorted out;, which they did end up helping me by refunding me the extra charge and removing the 2nd stipend payment off my account. But the same exact thing happened again this month so I can only assume it’s going to keep happening.

There also seems to be some side effect this bug produces where it causes my premium membership to get cancelled due to an insufficient Roblox credit balance. This is likely due to the way I purchase premium (using giftcards purchased off of the official giftcards website so I can get bonus hats every month lol). I usually just keep my Roblox credit balance at $20 so there’s always enough for the next billing cycle and that worked fine for years, but since this is happening now, it’s causing my membership to get canceled due to the double charging I’m experiencing. This is really annoying since my UGC items and stuff listed for resale will forcibly get taken off-sale when the membership expires.

Visual Example:

Expected Behavior:

This issue needs to be fixed ASAP because it’s really annoying to deal with on a monthly basis. And of course, since it involves real world money! I also hope Roblox will reimburse me for this month’s occurrence since at the time of this post I’m still waiting on Roblox support to correct my balance again.

A private message is associated with this bug report

[starhiker13]

Thank you for the report. We have assigned this to our team for further review. This is an acknowledgement message.

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Update: Roblox support has denied my request to reverse the unnecessary extra purchase of Premium 1000 (that shouldn’t even be possible to happen in the first place) when they were able to help me out last month when this occurred. Now, I either have to email them again and gamble for a better reply or accept the loss and hope it doesn’t happen again. Both options suck…

[mbvu1314]

Hello, sorry for all of the inconveniences.
I will make sure your request gets processed properly by Roblox Support.

In the meantime, I am investigating the double-charge issue and working on a permanent fix.

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Thank you! Looking forward to further updates on this.

[mbvu1314]

Looks like CS has refunded you. Please let me know if this happens again, or if you have any concerns. We are excited to improve our systems and love to collect feedback!

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I noticed, appreciate the help on that front. Has the root cause of this issue been identified yet?

[mbvu1314]

Yes, the issue is identified. We are about to release a fix that prevents the double subscription. Thank you!