Are you sure you turned on this setting or enabled it correctly?
because when the image asset is not uploaded under the same group that owns the game If the image was uploaded from a personal account and the game is group owned Roblox may block it from loading due to permission restrictions Make sure the image is uploaded from the group that owns the game and that the asset is approved and moderated by Roblox Also check that the asset is not set to private or under review because restricted assets will not render in live games Publishing or referencing assets across different creators without proper permissions will often result in invisible UI elements or missing decals The safest approach is to upload all UI and decal assets directly through the group that owns the experience to ensure they load correctly