Inbox still receives manual RTBF deletion messages after Automated RTBF Processing deletes the data

Bug Reports Cloud Services Bugs
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1

After setting up an Automated RTBF Processing template via Creator Hub (Data Stores Manager > RTBF Deletion), the user’s DataStore data is correctly deleted automatically when an RTBF request comes in. However, the experience/group owner still receives the standard manual deletion request message in their Roblox inbox, as if the automation never ran.

Steps to reproduce:

  1. Set up an Automated RTBF template via Creator Hub > Data Stores Manager > RTBF Deletion.
  2. Wait for an RTBF request to come in for the experience.
  3. Check that the user’s data is removed from the DataStore (it is).
  4. Check the experience owner’s Roblox inbox — the manual deletion request message is still there.

Frequency: Every time.

Related announcement thread: [Beta] Introducing Automated RTBF Processing for Data Stores

Expected behavior

When Automated RTBF Processing successfully deletes the user’s data, the inbox notification system should be aware of this and either suppress the manual deletion message or mark it as already resolved. Sending a manual deletion request after the automation has already handled it defeats one of the main QoL benefits of the feature.

2 Likes
2

How did you write your template to work properly? I’m fairly certain I wrote mine correctly but the data still isn’t being removed.

3

I agree that still getting the messages is extremely annoying as it fills up my inbox. It would be nice to at the very least have some positive feedback that the automated process did its thing.

I’m not a lawyer or data protection officer, but iirc the way GDPR laws work is that Roblox is legally obligated to pass on RTBF requests to third parties with access to the data, i.e. you the developer, because we are supposed to ensure the deletion of data on our end.