Incapable of opening a studio place file

This is a place file my friend LampScrew has for the game we’ve been working on, Saurian Siege, but out of random one day when trying to open the file, it yielded this very error. We’ve waited a month or more before making a bug report assuming it was just a one-time thing, however, to this very day the issue is still occurring. According to Lamp, this has happened before a year or more ago but was fixed, but as of right now it does not seem to be fixed whatsoever.

We lost a bunch of important things, specifically models. Those models were the backbone of our project, and we cannot continue without them. I do not have any beta features enabled, and this issue occurs on my end as well.

For some apparent reason, it does not let me upload any .rbxl files, even if I send one in a .zip file. If there is any other way I can provide the files, please let me know.

Incident ID: 4473331603544203297

Expected behavior

When opening the place file, it should let us open it normally as if it were, for example, a baseplate.

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Hello, can you send us the file? You can send it to me privately if you wish, just let me know you did so. Thanks!

the file size is above 10 megabytes, so i used mediafire. i dont know any other file sharing platforms, so please let me know if you’d like a different one.

Could you message me if you’ve managed to recover/repair the file? It’s extremely important to me, and I apologize for the late reply.

Hi Stew, do you have a backup / recovery file for this place? The one you sent us looks to be truncated, meaning the contents are cut off in the middle. That would explain why you’re unable to open it.

I have an older version with less contents (in this case, models/assets), does that count?

You could try sending it over, although the closer it is to the file you can’t open the better. I’d like to just compare them to try and see if I can spot any obvious issues.

I’m gonna privately message you the file here in a second.

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Not entirely sure if it went through so if it did not, please let me know, thanks. I check daily in the EST time-zone in case you ever need to reach out.

Yep I got it, thank you! Replied back on the DM

I’ve looked into this, and I wasn’t able to find anything that points to a specific bug with Studio itself or the engine. The file is missing critical information, and without it, there isn’t anything to actually recover.

There are a number of reasons why the file might have been damaged outside of Studio, but I can’t really speculate without more information. Since we don’t have anything else to go off of, and we’re not able to reproduce this ourselves. I’m going to close this report. I’m sorry for the unsatisfying conclusion, but thank you for the report.

Okay, thank you for looking into it for me. It makes me feel like our efforts are valued.