Inconsistency of Roblox support on the same ticket

Bug Reports Other Bugs
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1

I made a ticket to change my account location.

The first support person responded by asking for a proof of residency before they could change the location.

I sent them my proof of residency, then another support person responded that they were ‘unable to manually update’ the account location.

If support cannot change the account location, why ask for a proof of residency?

Expected behavior

Either the first support person respond that they cannot change the acc location, or the second support person change it.

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2

I get the same experience in many instances when contacting “Roblox Support” and including in this one too. Literally the same situation as yours as I contacted them to change my account location a while back and they first asked for proof of residency then claimed that support can’t update account locations and that it’s done automatically.

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