This reference appears to be outdated following the April 30, 2026 update to the Roblox Terms of Use. The update is documented in the following DevForum post:
Previously, “Dispute Resolution (Between User and Roblox); Arbitration Agreement; Class Action Waiver” was Section 11 of the Roblox Terms of Use. Following the update, this section has been moved to Section 13:
Therefore, the reference in Section 15 of the Extended Services Terms should be updated from “Section 11 of the Roblox Terms” to “Section 13 of the Roblox Terms.”
I will mark this bug as fixed because, in Roblox’s updated Terms of Use, which will take effect on November 1, 2026, the arbitration-related processes are being moved back to Section 11, under “Conflicts and Disputes,” specifically 11.2.2 Arbitration Agreement.