Issue accessing marketplace item info

Bug Reports Catalog Asset Bugs
1

Hey Roblox team, we’re working with our dev partner Rec It on a campaign and they’re running into the below issue, can you please advise?

We use a Roblox API called Humanoid:ApplyDescription to render characters with a specific appearance. I just discovered that this doesn’t fully work for catalog items that are off sale. When a catalog item is off sale, Humanoid:ApplyDescription will render the item correctly for player characters, but for NPC that only exists in the client, the item doesn’t show up.
This means that for the 4 UGC Hair from Livetopia, we can’t have them off sale as they wouldn’t show when used in Rec It. I can think of two solutions:

  1. This sounds like a bug to me. Maybe I can make a bug report and Todd can pull some strings to get it fixed before the launch? I can send the repro file.
  2. Instead of off sale, the UGC hair are released with a quantity of 0 (if possible) or 1 and/or a ridiculous high price."
2

could you give me an example of an asset id that is appearing differently for player characters vs client only NPCs?

3

we were not able to action this bug without the additional information