Issue with playing a video ingame

Hello, I have an issue with playing my video in a VideoFrame. The video was succesfully uploaded to our experience’s group, but it’s been 4 days since upload, and looks like the video still isn’t processed/moderation approved and is not playing in-game (error: Request failed). Since we’ve paid 2000 robux for upload, we are expecting it to work. We would greatly appreciate any help.

Video ID: 116749548282087


image

Expected behavior

The video should be already processed and working

2 Likes

Hi @jestem_jaworr, apologies for the delay.

The asset ID in the screenshot has been moderated. Please go to the Violation & Appeals page for further details, and contact Suppert if you have further questions.