Roblox’s current moderation systems, especially the ones driven by automation are increasingly resulting in false positives and account terminations with little to no transparency. These problems are much broader and widespread with thousands of people reporting issues across multiple social media platforms.
This includes but is not limited to:
- Accounts being terminated due to automated links to other accounts
- Accounts being terminated for default OFFICIAL roblox starterplace experiences
- Users receiving suspensions for assets that legitimately do not violate TOS at all.
These problems are not hypothetical and are extensively documented across the Devforum, Reddit, YouTube, X and discord communities.
A common argument that we hear is that Roblox is justified in banning multiple accounts if one is terminated because evading enforcement action violates the TOS. The logic is correct in theory however, the problem is how the detection system currently defines association it does not differentiate between
- A public school or network with 500+ students
- A library or hotel WIFI
- Multiple people sharing a family computer
- An old login from years ago on a different device
- Two unrelated users who happened to share an IP once
- Sharing account related information such as billing information, email, phone number, etc.
What is happening is people with no intent to evade moderation are being falsely terminated and this is because of something called the enforcement ban system.
“Just Appeal the ban” Is Not a Real Solution
Roblox customer support is known for not giving a meaningful explanation for why your account was banned, they frequently deny appeals with copy and pasted responses, and you are not allowed another appeal as soon as your first one is rejected, they provide no evidence regarding any enforcement ban links as well.
I and many others can agree that automation is necessary for a platform like Roblox, and it’s true that Roblox cannot manually review every uploaded asset, every message and every moderation case, and nobody expects them to. The issue is that the current automation is not sufficiently accurate and operates without human moderator verification. A platform with 70+ million active users cannot be expected to rely on AI decisions, especially when these decisions can permanently delete years of purchases and progress.
Roblox does not need to abandon automation but it must improve the accuracy of their systems.
