Issues with Ad Manager System & Cannot Get Any Results

[Steamboat1456]

Basically from the 14th of last month until now I have made a number of campaigns for my roblox game. I have tried two different advertising options which are Maximize Plays and Acquire New Users. I bought 120 ad credits and wanted to use them on two different ads with 60 ad credits for each. I have done the ads for a period of around 11-12 days and nothing has happened. I have tried roblox support and have had multiple emails going back and forth but no luck

The things that they told in the email to do I have done but nothing has worked. Can this please be resolved as it’s been almost a month without this working.

Expected behavior

I expect the campaign to work as intended and spread the game instead of being blank with no results.

EDIT: My apologies for the grammar mistakes, this is my first time posting on here so I’m not really sure what I am to do.

[ApparentlyGames]

Roblox Ads Manager Ad Delay

Hello Roblox Team! Campaign ID: 13b883ba-16ef-4f7e-9e21-f83c1b6a7cb7 So it looks like I am running into a similar issue that we had ran into a few months ago, wherein after starting the ad campaign no ads run despite having the ad as “active”. (see attached image) [image] I started this at around 3:30 pm HKT and it’s been 6 hours and I still haven’t see any players enter the experience. Thank you so much and I look forward to your feedback Expected behavior The ad campaign shoul…

Same problem, we’re having as well! Last time they were able to patch it up within 24-48 hours. I think someone from Roblox Staff will be able to pick this up pretty soon

[Steamboat1456]

I hope so, this has been really annoying cause it’s been almost a whole month without a resolution to this. I legit made 2 more campaigns today hoping it would work.

[ApparentlyGames]

Looks like Ads Manager is busted at the moment:

been stuck on this loading screen for a solid 10 minutes already, refreshing doesn’t work as well.

[Reisdro_08]

Salutations!

As mentioned above, an earlier report was made that is already assigned for investigation.

Since this is the same issue, we’ll need to close the topic, but please stay tuned to the Thread for any updates that may come:

Roblox Ads Manager Ad Delay

Hello Roblox Team! Campaign ID: 13b883ba-16ef-4f7e-9e21-f83c1b6a7cb7 So it looks like I am running into a similar issue that we had ran into a few months ago, wherein after starting the ad campaign no ads run despite having the ad as “active”. (see attached image) [image] I started this at around 3:30 pm HKT and it’s been 6 hours and I still haven’t see any players enter the experience. Thank you so much and I look forward to your feedback Expected behavior The ad campaign shoul…

Thanks for your patience and your understanding.
Have a Nice Day!