I have lost the ownership of my group "just a wish” due to a Roblox bug. Looking through forums, I see others have been experiencing this same issue. This bug caused my group holder account (wishingpup) to become locked and make my group available to be claimable. This happened shortly after I legitimately transferred the group from one account I own to another. Roblox’s automated systems appear to have incorrectly flagged these transfers as fraudulent and removed the new owner I put the group on. Once groups became ownerless, automated bots quickly claimed them, resulting in the groups being stolen.
I have now fully lost ownership of my group that I have worked hard building. I had about 240k funds in the group, if I remember correctly, and a lot of UGC. All UGC was uploaded by my account that I am posting this from. I moved the group for this account (wishv_x) to my other account (wishingpup). Both of these accounts are held on the same IP address and devices. At around 1PM (EST), my account “wishingpup” got locked, I was given 5 captcha’s to complete before my account was unlocked. Though once my account was unlocked, I noticed I no longer was in my group that was held under that account. I have proof of this group switch from my email I received and there was no possible way for me to willingly give up this group due to the 90-day hold a group is put on after a transfer.
I tried contacting support numerous times through my original holder “wishingpup” to no avail as I was told, “We are not able to award group ownership to a player if there is no owner or if someone else is the owner” from an automated response. I also attempted to reach support numerous times through this account (wishv_x), though I got the same reply. I could never get in contact with a real person. This is extremely frustrating as I love my group, I would never willingly give it up.
I have never done anything suspicious on my account that was locked, the only things ever done were the purchase of Roblox Plus to keep my UGC up, verify with my email which is the same on my other account, and accept the group ownership transfer request.
This is extremely stressful for me as I am at risk of losing something I have spent so much time and money on building up. This is not due to any fault of my own, but Roblox’s own security flaws and then having to deal with AI chat bots, never getting in contact with a real employee. Ownership of all the groups lost due to this should be immediately reverted to their rightful owners and any actions taken by the hackers should be immediately reversed, making the group as it was when it was lost.
I appreciate any time spent reading this and helping my issue.
