Launching the Roblox Player Crashes my Laptop

Launching ROBLOX player restarts my laptop

Launching ROBLOX from shortcuts to browsers, they all have the same outcome.
I expect it to open ROBLOX and be able to play ROBLOX without it restarting my laptop.
it started happening October 27th (Same day the FNAF movie released).I do not know what time, but maybe in the morning. (Timezone is UTC +2).

Laptop info:
(My screen is broken and im using a monitor.)
Machine name: Falling
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_ltsb_escrow.230105-1521)
Language: Finnish (Regional Setting: Finnish)
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion 15 Notebook PC
BIOS: F.13
Processor: AMD A10-5745M APU with Radeon™ HD Graphics (4 CPUs), ~2.1GHz
Memory: 8192MB RAM
Available OS Memory: 7366MB RAM
Page File: 8386MB used, 6403MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.17415 64bit Unicode


Launch ROBLOX player from the browser or shortcuts.
Wait until ROBLOX opens.
Wait a few seconds.
Then laptop resets.

This happens 100 % of the time in all games.

Log/dump files were attached to the internal ticket by a Roblox Staff (@Focia19), due to the sensitive information they may contain, will not be shared publicly!

Thanks for the report! We’ll follow up when we have an update for you!

1 Like