Lestrio Resorts Official Training Guide
Updated 21/02/20
Greeting
Introductions:
:lock - if the session is starting
This is to ensure that the training is not distrubed in any way.
Host’s introductory speech:
copy paste with "sm"
sm Greetings, I am your host today, my name is -Username-.
Co-Host’s introductory speech:
:sm
Greetings, I am your host today, my name is -Username-.
Rules:
ALL TO BE SAID IN SYSTEM MESSAGES
HOST:
sm I am now going to inform you about today’s rules.
sm RULE I:
Please refrain from speaking as it disrupts the session, consequences will be given to offenders.
sm RULE II:
Grammar is a mandatory requirement, this is to ensure our customers get a professional experience from us.
sm RULE III:
If you are awarded III grammar strikes, you will immediately fail the training.
sm RULE IV:
If you do fail this training session, there will be more to come so we advise you to practice and rectify the mistakes you have made in this session.
sm RULE V:
Any type of harassment to staff will be noted and can get you demoted even if you pass the training.
sm The training will now begin, please stay orderly and we apologize if you have to wait.
Training
THE BOLD TEXT IS FOR INSTRUCTIONAL PURPOSES, NOT TO BE COPIED.
Alright, we will improvise that I am a hotel guest and I’d like a room.
-The trainer should walk a couple steps back and goes near where the trainee is.-
Hello!
-The trainee should say their greeting.-
May I have a room?
-The trainee should reply with an appropriate response.-
Thanks for the room!
Days later
Hello!
Can I be checked-out please?
Thanks a lot!
It is up to you now:
You will now do some scenarios yourself which fit the trainee and will challenge their decision-making skills. Look at the next page:
EXAMPLES:
Trolling,
Exploiting,
Staff Abuse,
Admin Abuse.
Be sure you do it right!