Support Policy – Lilla Staden Studios
Last Reviewed: August 2025
Next Review: August 2026
You can create a ticket here.
At Lilla Staden Studios, we take the safety and well-being of our players very seriously. Our support system exists to assist players with legitimate issues, questions, and feedback while maintaining a respectful and safe environment for everyone.
When engaging with Lilla Staden Support you accept this agreement and therefore adhere by these conditions.
1. Professional Conduct
- All communication with our support staff must be respectful and professional.
- Disrespect, harassment, threats, or inappropriate behavior toward staff will result in your ticket being immediately closed.
- All messages, attachments, and information you share with our staff are recorded and stored. These may be used internally for training, moderation, or—if necessary—shared with authorities in the event of serious violations.
2. Ticket Submission Rules
- Do not spam our inbox. Excessive messages slow down response times for everyone.
- If you do not receive a response within 24 hours, you may send one follow-up message.
- Do not submit more than two tickets for the same issue—additional tickets will be automatically closed.
- We may respond outside our listed support hours depending on staff availability.
3. Ban Appeals
- If you have been banned, understand that it is for a reason. Ban appeals will be reviewed carefully but leniency should not be expected.
- If you believe you were banned by mistake, please provide clear and valid evidence.
- In some cases, evidence may not be reviewed if the ban was due to a severe policy violation.
4. Reports & Feedback
- Our support system can also be used for major bug reports, game-breaking issues, or constructive feedback.
- Please include as much detail as possible when reporting a bug or issue (screenshots, steps to replicate, etc.).
5. Enforcement
- We reserve the right to revoke your support access if you break these rules.
- We also reserve the right to remove you from our game/group if your actions violate our policies.
Want to open a ticket?
You can create a ticket here.
By opening a ticket, you agree to follow these policies. Our goal is to help our players quickly and fairly, and your cooperation ensures we can do so effectively.
Our Website
On this site you can see our official documentation, and much more information on Lilla Staden Studios!
Designated Policy Clerk:
Name: [Redacted]
Alias: Rothisk
Preferrable method of contact (PMOC): Email
PMOC Info: contact@policies.rothisk.com