Locked out from my own account

  1. What do you want to achieve?
    I want to recover my account.

  2. What is the issue?
    I’m not getting 6-digit code to my email that i’ve been using. It says that I can also use email that was used for billing and I did but still no 6-digit code. I was able to login once using the pass-key but now I am not able to even on my phone it says I must use another way.

I tried the support and got this response:


Of course I replied BUT:

I tried contacting the support twice and still got auto responses. But after the second try, I am no longer able to proceed with the recovery because I’m not receiving any codes. I also rtried using my billing email.

I have no idea what info they want. I can provide my billing email with the purchases, Transactions, phone number, even my tpalti account and paypal linked to it.

I want to recover this because I have my games and assets there.

Please help. This is my last option since I cant recover my account with the usual method.

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Somehow, my forum account is still logged in so I’m able to write this