Around May 11th 11:10 UTC, my account Kutsaltoprak was compromised trough backup codes leaking due to a phishing attack (Which I’ve noticed been increasing while following a specific formula lately). They replaced everything on the account from the phone number to email to 2FA and i have no way of accessing to it in any way. As soon as it happened I contacted support and gave a timeline of what happened and what they were doing (like them selling away all my limiteds). I also tried to revert the account but since they had compromised all details it wasn’t of any use.
I have proof of ownership such as billing details ranging a whole year back on the original email the account had before it got changed by them, entire project files of assets that I uploaded on the account, ID verification on the account which i can match if given the opportunity, even the fact that i can make this post on devforum means i must’ve been the owner of it as far as i know, and the account activity that breaks Roblox TOS immediately after the details were changed should be getting some attention to begin with.
The support just doesn’t listen, not to mention how they’re blatantly lying about a human agent will be attending the ticket when you first submit one, only to get a copy pasted response you’ve already seen verbatim like 8 times by now, only for the bot to start ignoring you after two or three replies even when you provide the aforementioned proofs. ALL of their replies go something along the lines of:
"Unfortunately, we don’t have enough information to verify ownership of this account. Without verification, we are unable to assist further with your request.
You always have the option to create a new account."
It’s just annoying knowing how easy it is to just get this over with while also knowing your chance of getting the account back is reducing with every passing second. I’m basically out of options now other than asking for help somewhere where i know actual people are present instead of reply bots. Open to any suggestion at this point, no idea what else i can do other than seeking out literal admins to be taken seriously.