Hi there. Some time ago, I tried logging into one of the accounts I own, but the password was invalid. I tried the “Forgot Password or Username” option, but when I entered my email in, I didn’t receive anything in my inbox.
Then, I searched up the username in my inbox, and lo and behold, there were two links that were supposedly gonna revert my password and email. Apparently someone hacked my account and somehow changed both the email and password. When I tried clicking the link, it simply said “We couldn’t load this security ticket.”
So, I tried reaching out to Roblox through Roblox Support. When my email was finally answered, the response simply said that they cannot verify ownership of that account, and stopped responding. This was around 2023. I then gave up on the account.
Now, in 2025, I tried reaching out to Roblox in hopes of actually succeeding in retrieving the account, but to my surprise, there was a new feature added, an AI chatbot that you are redirected to when you make a support ticket. It asked me to confirm that my username was the one I entered at the start of the ticket. When I said yes, it, like the old email, said that ownership cannot be verified, and closed my ticket, with no further explanation.
So, I tried entering the username I was making the ticket on. The AI asked me if this username was correct. I wasn’t sure what that meant, so I agreed. The AI then proceeded to reset my email to a completely different email that belonged to a family member, even though I never mentioned that address before in my ticket. I had to spend 10 minutes resetting my email and password back to its original state.
Another thing I tried doing, is entering the username on which I was making the ticket on, and later clarifying in the ticket that it’s not the username of the account I am trying to retrieve, and well… The AI ended my chat once again.
Finally, I got frustrated, and just didn’t put in any username in whatsoever. That actually let me send an email, but when I got a response back, it just told me to resubmit my ticket using the correct username. And the cycle repeats.
This post is my last hope. I’ve seen people recover their accounts that were lost or hacked, so I’m hoping that it also happens to me.
Browser Information:
OperaGX 7 on Windows 10
System information:
CPU: AMD Ryzen 5 1600 Six-Core Processor
Memory: 16GB
GPU: Nvidia GeForce GTX 1050 Ti
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