Login attempts failing, captcha does not load (reproduced on multiple computers/networks)

I cannot log into the Roblox website. The request immediately fails. The following errors appear in the JavaScript console:

Output
XML Parsing Error: no element found Location: https://www.roblox.com/game/report-event?name=ResourcePerformance_Error_funcaptcha_Computer Line Number 1, Column 1: [report-event:1:1](https://www.roblox.com/game/report-event?name=ResourcePerformance_Error_funcaptcha_Computer)

XML Parsing Error: no element found Location: https://assetgame.roblox.com/game/report-event?name=WebsiteLogin_Attempt Line Number 1, Column 1: [report-event:1:1](https://assetgame.roblox.com/game/report-event?name=WebsiteLogin_Attempt)

XML Parsing Error: no element found Location: https://assetgame.roblox.com/game/report-event?name=LoginFunCaptcha_Triggered Line Number 1, Column 1: [report-event:1:1](https://assetgame.roblox.com/game/report-event?name=LoginFunCaptcha_Triggered)

XML Parsing Error: no element found Location: https://assetgame.roblox.com/game/report-event?name=LoginFunCaptcha_Initialized Line Number 1, Column 1: [report-event:1:1](https://assetgame.roblox.com/game/report-event?name=LoginFunCaptcha_Initialized)

XML Parsing Error: no element found Location: https://assetgame.roblox.com/game/report-event?name=LoginFunCaptcha_FailedToLoad Line Number 1, Column 1: [report-event:1:1](https://assetgame.roblox.com/game/report-event?name=LoginFunCaptcha_FailedToLoad)

XML Parsing Error: no element found Location: https://assetgame.roblox.com/game/report-event?name=WebsiteLogin_FirstAttempt Line Number 1, Column 1:

Things I’ve tried:

  • Attempting to login in with a different username
  • Clearing cookies
  • Switching browsers
  • Attempting to login from another computer
  • Attempting to login using a VPN
  • Switching DNS servers

I asked some friends if they were having the same problem. At least one of them said yes.


Adding some more info because this is still critical.

This is different from the already-existing bug reports about the captchas repeating. In this case, the captcha doesn’t load at all. The login form is making API requests to pages that don’t exist (404).

As far as I can see, it affects people who are flagged for captchas. I’ve been locked out of my account for the whole morning. I had a scripting job today that I can’t complete because I’m also locked out of Studio.


Update 2019-01-15T17:31:00Z

The problem was fixed for me network-wide. Upon refreshing the page, the login form works as expected. It might have been a regional issue with caching or DNS.

The problem is back again. This is causing me a lot of grief.

10 Likes

I and one of my friends also have this issue.

3 Likes

This has been going on for a couple of days, however it’s limited to just firefox.

2 Likes