Good Day. I know that these sorts of requests are not meant for DevForum, however, I need to get in touch with an actual human-being to sort my issue since the Roblox Support bot is unable to help me. support@roblox.com is also long deprecated, so I have nowhere else to go.
I have been through some significant life events in a short time. Thus, I no longer have the cellphone that had my 2FA app on it. This has also left me being locked out of my EMail, since it wants to shoot a verification code to my old phone number (Which I no longer have). Without any of these methods, the only way for me to currently login is to use my authenticator backup codes, which I have been using and only have six left. Once I run out of those codes, I will be permanently locked out of my Roblox account.
I have contacted Roblox Support, and I was sent to speak to an AI bot about the issue. Here is the recorded conversation, with sensitive information relation to me and my account being censored. The bot wasn’t able to help me and was very quick to end the conversation.
The bot’s solution is for me to create a new Roblox account. Now, I’ve had this account for well over 15 years, made in it April of 2010 when I was 11 years old. I have spent over a thousand dollars on this account over that span. To put it simply: I am not going to make a new Roblox account. I simply need to regain full access to my account. I can currently access it with no issue, but again, I will eventually run out of these backup codes.
I am requesting human assistance since this issue isn’t so black/white. I am not convinced that my ownership of this account cannot be verified, for I am ID verified on this platform, and have all the backup codes that nobody else would have.
Staff, please send me a direct message about this issue, since this post is public and I’m unwilling to share any sensitive info here. Thank you
