Lost Rooms being 17+



Recently lost rooms, the game I worked on with the main developers had been moderated to 17+ and every attempt to fix it result in no success. We contacted customer support with no help or assistance on trying to fix it. The false forced 17+ rating was not only forced on to us but basically killed the game and no one in the community can play it.

The same thing happened to slenderman’s revenge, both games are not 17+ games but forcefully got it and got killed because of it.

We would like to please ask for assistance on this matter.

Expected behavior

I would like to see the games get properly rated correctly instead of the forced 17+ that the games have to deal with.

15 Likes

This is not a bug. What did support say when you tried to appeal?

3 Likes

I’m calling it a bug due to the moderation a.i forcing the 17+ on games that are not 17+, Basically a error on the a.i

Every Roblox reply has been automated, a.i., dismissive, or just redirected us to pages that don’t solve the problem.

9 Likes

Do these games actually contain any blood? Just curious.

3 Likes

Barely but it shouldn’t have gotten a 17+

7 Likes

Blood rarely sets a game to 17+

You can have high amounts of blood, but as long as it is unrealistic, you will stay at 9+

3 Likes

Man, I love this game, and I hate to see this happen to it. The only thing I can think that would put the game at 17+ is custom maps or that one ink lady.

I’m pretty sure custom content can up the review.

Then the ink lady (idk her name) is decently revealing.

4 Likes

Yeah, I’m aware of this, I’m just wondering because it would be funny if they didn’t contain blood at all and definitely justify this being called a bug

If Roblox really cared about this they’d just ban the game entirely, this is probably a slip up relating to blood detection, like what was happening to UGC’s that contained blood a while ago?

5 Likes

Same, it sucks that this happened also true, I have seen games with a lot of blood even gore that not 17+, I’m not trying to throw shade at them but I don’t understand why this game got the 17+

4 Likes

Hello, moderation should never set the rating of your experience to Restricted. Are you sure someone with edit access didn’t just take the questionnaire on your behalf and get it labelled Restricted?

here how to fix this one go to the creator hub go to Lost Rooms cilck on this button on the left top
Screenshot 2025-11-25 150205
scroll down on the left and find a button called

Access settings and set it to whatever age

I don’t think this overwrites the minimum age for the set content maturity. So even if it’s set to all ages it still shows up as 17+/18+ due to the content within the game

This also shows up on the access settings page:

Hope that helps