Low-Resolution Banner for "The Hatch" Platform Event on Website and Universal App Homepage

[JuanGamerPlayz_RBLX (Juan)]

Issue Description

When a new platform event launches, the Roblox homepage typically updates the sorting section to display a large banner at the top. For the current event, “The Hatch,” this banner appears in noticeably low resolution across both the Roblox website (e.g., Google Chrome) and the Roblox Universal App.

What makes this issue stand out is that the Universal App version looks even more degraded than the web version, both appearing blurry, pixelated, or compressed compared to banners used for previous events.

Reproduction Steps

1. Open the Roblox homepage in a web browser (e.g., Google Chrome).
2. Observe the event banner at the top of the homepage labeled “The Hatch.”
3. Open the Roblox Universal App and view the same banner placement.
4. Compare both with banners from previous platform events (e.g., “The Hunt”).
5. Observe the resolution and clarity difference.

Expected behavior

The platform event banner for “The Hatch” should render in high resolution on both the Roblox website and Universal App, just like previous event banners. It should appear crisp and clear, without compression artifacts or pixelation.

Visual Aids:

1. Website Version – “The Hatch” (Low-Resolution):

2. Universal App – “The Hatch” (Even Lower Resolution):

[skpm_plz (skpm)]

Hey @JuanGamerPlayz_RBLX, yeah thanks we’re working on it, it’s kind of hard to fix
(we’re not gonna fix for this event, there’s actually no difference between this one and previous ones but it’s true that it’s lower res on app)

[ItzAidfoplays390]

To be fair, the event banner don’t even look that good on the website, now let alone in the Universal app on both PC and Mobile.

Correct me if I am wrong, but I think they just recently enabled higher resolution icons when logged out on the website, still not in the Universal app. But just that took them more than 1 years to enable it because “muh priority”. It probably wasn’t that hard or took them that long to enable it, and I doubt the icons are rendered in their original full resolutions, but hey at least they look a lot better now.

I don’t get the “priority” excuse, isn’t it just easier to fix small and easy to fix issues and be done of them then get to work in other stuff? Eitherways, even if not, I would rather have these bugs get fixed than see them further ruin the recommandations by suggesting more low-effort, low-quality games.

Sorry staff, but seeing a huge low quality/low resolution banner in your website and apps give me the impression that I am on some random phishing website/app made by Indians rather than something made by a multi-billion dollar company. You guys can do better, start by being perfectionists instead of just doing everything half-baked.

What baffles me with how Roblox in general work is that, they take long periods of time to improve existing functionality or release new features, only for the results to be half-baked. We expect stuff to be perfect if they’re going to take long to be released.

[skpm_plz (skpm)]

Thanks @ItzAidfoplays390 , we have been working to improve overall quality and fix bugs, but I agree there’s more work to be done.

I’m not going to argue with you about what our team should be working on, but to address “how come it takes so long for a 1 line code change”, here’s what we had to do in order to enable higher resolution icons on web:

• Write code that updates the resolution (easy)
• Run an medium-term experiment to analyze impact of writing code that changes resolution (slow)
• Analyze impact of changing resolution on users, user cohorts, different sorts and pages (medium)
• Make a decision on whether to ship or make additional changes based on impact (not trivial)

There are for sure a lot of things we can improve, but different teams have different skill sets and areas they are working on, so we cannot take a machine learning expert and ask them to fix the homepage banner resolution instead of working on recommendations.

Thanks for understanding, we for real are working on a bunch of these dev forum bugs though

[ItzAidfoplays390]

Hello @skpm_plz,

Thank you for the reply and the clarification.

I honestly expected that it would be easy to then enable higher quality icons for logged-out users on the website since the code, test and the decisions already took place when that was pushed out for logged-in users, but unfortunately it took many months after, which I don’t think was necessary. It could’ve been done at the same time frame for when it was done for logged-in users.

Anyhow, that was just an example. There are a bunch of website and universal app bugs that have been left out for many months, some up to a year or more. While I am not aware of everything that the team(s) behind the website and the Universal app do, and I am aware that some bugs rise up and get patched without them or before them being reported or known by the general userbase, I feel like the progressing in general of fixing bugs is just too slow, at least for bugs reported in the devforum. At best you see 1-2 bugs being fixed in the timespan of 1-2 weeks, that’s what I have noticed.

You’re right that you can’t take a machine learning expert and ask them to fix the homepage banner resolution instead of working on recommendations, however, when you see more investments being made on that instead of generally improving the website and the universal app then you know that either the company is investing more into that while it backfires or the team(s) behind the website and the universal app aren’t up to the expectations or both.

Different teams with their own skill sets exist for sure, but when you see the company investing more on something that doesn’t come up to the expectations and not what users want or are satisfied then there’s something bad/wrong with it.

I just don’t like the direction that Roblox in general is taking, especially with the React + Luau integration. It might make it easier for development, sure, but the performance penalty is immense. Everywhere in Roblox you see React + Luau being used, not just in one area or in the client for example. Either React is bad and/or Luau is bad for some stuff that they’re being used for, or it’s just terrible optimizations by staff themselves when integrating them.

The Roblox Mobile apps on Android and IOS were a lot faster and less of resource hogs a few years ago, why do I now lag like crazy just when navigating or scrolling or doing anything in the app. It’s ridiculous.

You can ignore all of the above, but I just hope that if there is room for improvements in all of the mentioned areas or let’s just say when it comes to the website and the universal app specifically since that’s your field I believe then I hope for it.

[skpm_plz (skpm)]

@ItzAidfoplays390

It could’ve been done at the same time frame for when it was done for logged-in users.

Tbh this one is on me I just forgot, very sorry about that, it’s a separate code change (this change was actually a 1 liner though). I’ll try to be better about logged in / logged out rollouts in the future

@ItzAidfoplays390

the performance penalty is immense

Understand your frustration here and there are people working on it (not my team).

Thanks for your continued reports and feedback @ItzAidfoplays390! We do appreciate it even if it can get kind of stressful sometimes haha.

[JuanGamerPlayz_RBLX (Juan)]

After reading some replies here and there that were previously deleted, I want to say that it’s not good for both parties to argue over these issues… Yes, it’s comprehensible that when we report something that seems to be smaller on a player side, we expect to have it fixed right away despite the “mysterious priorities”, but after reading this comment, we now understand that it’s not as simple as it seems. It takes time to recode, test, decide, and ship.

Furthermore, it’s indeed true that, yes, many different teams are working on the same product. I discovered that when analyzing announcements from the forum, such as teams for the Creator Hub. There are Creator Success, Creator Services, Creator Translation, Creator Analytics, etc — all responsible for different features:

Team Behind the Tech - Creator Group

Very certain that it would be chaotic if one team implemented a change that could impact other teams for Roblox applications (e.g. Universal App and Website). So, I believe all of them work together to get stuff done for the better… even if it takes some time!

@skpm_plz I would like to thank you for all the transparency and clarity that you have shown so far! Hopefully, these problems can be solved soon enough!!