Maldivian Resort and Spa | Training Guide

1cyQuest · February 9, 2021, 5:10pm

Maldivian Resort and Spa | Training Guide

Welcome to the Maldivian Resort and Spa Training Guide, here you can find the whole script of what to say during a training session and other things you may need like commands. If you have any questions please do not hesitate to message 1cyQuest or anyone else on our SHR team (Corporate Officer+).

Training Guide

Role Requirements

Host - Administration Team +
Co-Host - General Manager +
Trainer - Assistant Manager +
Assistant - Supervisor +
Spectator - Supervisor +

Group Shouts

Within this section, you will find 3 different group shouts which the host/co-host must announce. In order to execute this, you must head over to #staff-commands in the communications server and use ‘m_setshout’ to set the group shout depending on what stage your session is at.

Sessing starting:
[TRAINING] | Hosted by (username) | Co-Hosted by (username) | Starting at (time) GMT | Come on down to the training center for your dream rank, staff are needed.

Session started:
[TRAINING] | Unfortunately, the (time) GMT training is now locked. Our deepest apologies to those who couldn’t attend. Why not head down to the Resort while you wait for our next session?

Session ended:
[TRAINING] | The (time) GMT training has officially been concluded. Congratulations to the passers. If you failed or missed the session, do not hesitate to come to the next session. Why not get a (food/drink) at the Resort?

Session cancelled:
[TRAINING] | Unfortunately, due to a lack of trainees, the (time) GMT has been cancelled. Don’t feel discouraged if you couldn’t make it; we host regularly. Why not get a (food/drink) at the Resort?

Starting of the Training

Please use /c system or /e to hide commands so they are not displayed in the chat. Please make sure you lock the server before you start. While the host does the rules, the co-host must permit trainers/assistants to enter. The co-host must also take questions from the trainees.

Host - :slock

Host - :m Salutations, welcome to Maldivian Resort and Spa’s training center; I am (username) and I will be your session host for today.

Co-Host - :m Salutations, welcome to Maldivian Resort and Spa’s training center; I am (username) and I will be your session co-host for today.

Host - :sm Upon joining our training center, you agree to abide by a certain set of rules. Failure to follow these will result in a removal from the server.

Host - :sm I. Please remember to follow Roblox’s ToS at all times and any violations will result in a ban.

Host - :sm II. Please respect everyone around you, do not bring any conflicts you may have here.

Host - :sm III. Please remember to always remain professional as it has an impact on Maldivian’s reputation and your reputation.

Host - :sm IV. Safechatters are allowed to work here at Maldivian, don’t worry if you have it.

Host - :sm That’s all for the rules, thank you all for listening. We can get this training underway now.

Host - :m Please go to your desired station (Chef or Receptionists), jump out of your seats and make your way to the correct room. Trainers are waiting for you.

Host - :openchef (Opens the Chef door)

Host - :openrec (Opens the Receptionist Door)

Receptionist Trainer

Please make sure that your copy and paste is working as it is needed throughout the session. You reserve all rights to kick any trainee violating any rules. Low ranks do not need grammar therefore cannot be kicked if they do not use grammar.

Your assistants (if any are assigned) help you on simulations such as check-in/out and trolling.

Please direct further inquiries you may have to the host/co-host.

Trainer - Salutations, welcome to Maldivian Resort and Spa’s receptionist training. I am your trainer, (trainer) and will be teaching you everything you need to know about being a Receptionist.

Trainer - The maximum amount of points you can obtain is 6; you need 3 to pass.

Trainer - Let us get started, I wish you the best of luck. Be sure to thank my assistants who took time off their day to help you.

Check-in

Check in

Trainer - At Maldivian, we use Checkmein to provide our guests with luxury rooms.

Trainer - In this segment, I will explain how it works and then a test will be conducted to test your knowledge.

Trainer - To start, click on the screen in front of you.

Trainer - You must complete the tutorial and pick the language which best fits you.

Trainer - After completing the tutorial, you will see three icons; ‘check in’, ‘room availability’, ‘check out’.

Trainer - ‘Check-in’ allows you to check guests in. Type their username in, choose the room type and send the request.

Trainer - They will then receive a pop up telling them they’ve received a room and will be given a card to access that room.

Trainer - Room availability is just to see what rooms are occupied. If the number is red, it is unavailable; if it’s green, it is not occupied.

Trainer - The rooms selected are random, you cannot give specific rooms.

Trainer - Moving onto check out. To check someone out, all you do is click check out, enter their user and confirm the request. After they accept it, they are checked out.

Trainer - My assistants and I will now check what you’ve learnt.

Trainer - Please remember that when any guest walks up to you, you must provide a greeting.

Trainer - An example of a greeting: ‘Salutations. Welcome to Maldivian Resort and Spa. How can I help?’

Trainer - Does anyone have any questions regarding this segment?

Trainer - We will now begin, best of luck to you all.

If they pass this segment, award them with one point. Make sure they’ve correctly greeted the assistant/trainer and checked them in/out. The check-in in the training center is broken but they should get the general idea.

Disruptive customers

Trainer - We will now move onto the disruptive customer’s segment.

Trainer - Throughout your time at Maldivian, you will come across disruptive customers with the intention to cause dispute.

Trainer - It is your job to deal with this and ensure they are being removed correctly.

Trainer - Anyone who breaks rules such as spamming, trolling, being rude and so on must be warned.

Trainer - After three warnings, contact a MR + to kick them from the server.

Trainer - An example of a warning would be ‘WI - [REASON]’, same with WII and WIII.

Trainer - If they come back and continue, contact a HR + to server ban them.

Trainer - My assistants and I will now walk up to you and start acting like disruptive customers.

Trainer - Your job is to deal with us properly and contact an appropriate member of staff.

Trainer - You are only just roleplaying this, so “calls MR” works perfectly fine.

Trainer - At all times, you must greet the customer whether they look like a troll or not.

Trainer - Exploiters get no warnings, immediately call a HR to ban them with evidence provided.

Trainer - Does anyone have any questions regarding this segment?

Trainer - We will now begin, good luck to you all.

Your assistants or you are required to act like a disruptive customer. If the trainee deals with it properly and applies what you’ve taught them, they get 1 point.

So far, in total, they can only have 2 points.

Trivia

Trainer - We will now move onto the last section; trivia.

Trainer - In this section, you can gain 4 points.

Trainer - I will simply be asking you a few questions about this group.

Trainer - Does anyone have any questions before we begin?

Trainer - We will now begin, best of luck to you all.

Trainer - :pm %team Who are the founders of Maldivian? 1cyQuest and Wiil_Fanaan

Trainer - :pm %team How many warnings do trollers get? 3.

Trainer - :pm %team Do we give exploiters warnings? No.

Trainer - :pm %team Are you allowed to use your position to threaten lower ranks? No.

Trainer - I am delighted to let you all know that it’s time to check the results.

After all of the Trainees have done all 3 of the categories, you decide if they pass or not. If they do not pass, dismiss them immediately by using the kick message (below). If they pass, let them know.

If passed: Congratulations. You have passed today’s training session. You will be ranked shortly.

If failed: Sadly, you have failed this training session due to (reason). I deeply apologise and I hope the best for you in the future.

Promptly proceed to offer the passers to join the session photo if they wish.

Chef Trainer

Please make sure that your copy and paste is working as it is needed throughout the session. You reserve all rights to kick any trainee violating any rules. Low ranks do not need grammar therefore cannot be kicked if they do not use grammar.

Your assistants (if any are assigned) help you on simulations such as check-in/out and trolling.

Please direct further inquiries you may have to the host/co-host.

Trainer - Salutations, welcome to Maldivian Resort and Spa’s receptionist training. I am your trainer, (trainer) and will be teaching you everything you need to know about being a Chef.

Trainer - The maximum amount of points you can obtain is 6; you need 3 to pass.

Trainer - Let us get started, I wish you the best of luck. Be sure to thank my assistants who took time off their day to help you.

Serving/Cooking

Trainer - As a Chef, it is your responsibility to be working at the kitchen whilst at the Resort.

Trainer - To grab something, click on the fridge and you will find a variety of items there. You can also click on an ice-cream flavour where a variety of ice cream flavours and drinks will then come up.

Trainer - You can also see there are smoothies too, simply get a cup and select the flavour they desire.

Trainer - In order to hand the items to the customer, press the finger icon in the bottom left of your screen then type their user and confirm the request.

Trainer - Does anyone have any questions before we begin?

Trainer - We will now begin, good luck to you all.

Disruptive customers

Trainer - We will now move onto the disruptive customers segment.