[March 26, 2026] An Update on Our Age Check to Chat Fast-Follow Roadmap

Updates Announcements
, ,
1

[Update] April 1, 2026

Hi Friends,

Following the launch of age-based chat, we’re back with another update on our roadmap.

Today, we’re sharing:

  • Updated guidelines on how to build preset systems for in-game coordination.
  • If you’ve already built preset systems, please make sure your system follows these guidelines by April 26, 2026.
  • In June, we’ll have a new service for Roblox-defined presets. Once released, all creators will need to migrate their own systems to Roblox’s preset systems.
  • Since we’ll be adding support for preset systems soon, we advise against building your own system now, unless it’s necessary for your experience to function.
  • Groups now have a new permission that allows creators to grant read-only access to all Experience Chat messages, regardless of age group. Members with this permission must be 18+ and age-checked to see this setting.

We’re also providing status updates in the full roadmap at the end of the post.

Clarifying Our Preset System Guidelines

We recognize that our previous stance on preset systems hasn’t been clear, especially with requiring players to be age-checked to chat with others in similar age groups.

Preset systems cannot be used for social communication. We have already been enforcing this by requiring creators to transition to TextChatService. Preset systems should let users safely send predefined text to each other to coordinate gameplay only. They can be implemented in a variety of ways, such as wheels that let users select and send preset actions publicly to one another in-game.

While we are not allowing social communication across different age groups, we still want to support in-game coordination for all players, regardless of their age and whether they are age-checked. We are sharing these updated guidelines in line with our Community Standards, so that you can allow players to send gameplay-related presets while still avoiding any social communication.

Within these guidelines, we are clarifying the requirements for all preset systems and features:

  1. All UI of presets must be properly labeled as system preset when displaying within chat.
  2. All preset systems should be visually distinct from Roblox’s native freeform chat.
  3. Presets should not incorporate any end marks or terminal punctuation, such as exclamation marks, question marks, or periods, to prevent them from being confused with general chat messages.
  4. All presets must go through Class.TextService:FilterStringAsync().
  5. Add a rate-limit (10 seconds per send).
  6. Limit the number of presets to 12 or fewer for your Universe.

Here’s an example of acceptable preset:

image1
image1600×468 36.9 KB

Other preset examples:

Allowed

:white_check_mark: “Pass the ball”
:white_check_mark: “Reloading”
:white_check_mark: “Enemy nearby”

Not allowed

:cross_mark: “Where are you from?”
:cross_mark: “What are your socials?”
:cross_mark: “Hi” “Hello” “Hey”

In our guidelines, we expand in more detail on what types of presets are and aren’t allowed.

Next Steps

:warning: If you’ve already built preset systems, please ensure to follow these guidelines by April 26, 2026 to comply with our policy.

In June, we’ll add support for a Roblox-defined preset service and will share more details in the coming months. Once released, all creators will need to migrate their own systems to using Roblox’s preset service to enable game coordination.

Since we’ll be adding support for preset systems soon, we advise against building your own system now, unless it’s necessary for your experience to function.

New Group Permission: Read-Only Chat For Moderation

We know how important it is for you to review chat to moderate effectively and keep your experiences safe and civil.

Groups now have a new permission that allows creators to grant read-only access to all Experience Chat messages, regardless of age group.

From Creator Hub’s Group permissions (Account switcher > Members > Roles), you can give member roles the ‘read-only chat for moderation’ permission. Members with this permission must be 18+ and age-checked to see this setting. With this permission, creators can toggle a ‘read-only chat for moderation’ setting in-game to see every message sent in Experience Chat.

While moderators won’t be able to send messages to users outside of their age or who aren’t Trusted Connections, they can still take any necessary moderation actions based on what users say.

Note: Granting this permission to a role also grants the ability to moderate users, including banning; you should only grant this permission to people you trust.

Full Roadmap Updates

Below, we’ve also updated our roadmap with the status of our product development is and what’s to come:

Community Need Status
Prevent users from being placed in the incorrect age group either by buying an account, or by having someone else complete an age check. [Live] Re-check age if there’s a behavior mismatch
Ensure active and social experiences where enough users can communicate. [Last month] New API endpoints - The new Chat APIs, TextChatService:GetChatGroupsAsync and VoiceChatService:GetChatGroupsAsync, launched last month. This helps creators group players based on similar age groups, which is helpful for teleporting.

[End of April] We plan to introduce summaries of chat activity to help users across age groups catch up on conversation. This will replace the chat indicators that appear as “:locked:…”

[May] Global chat - This feature will automatically group servers together into cross-server chat channels; you’ll be able to have this co-exist with the ‘general’ server channel, or disable one or the other. While we’re anticipating this may be somewhat limited in customization at launch, we want to add more options here. Please leave feedback below!
Chat with friends and family across age groups in Experience chat. [Last month] Experience Chat with Trusted Connections (13+ Users) - We enabled Trusted Connections to chat in Experience Chat and Voice Chat last month.

[April] Trusted Connections for users under 13 with parental permission - In development and on track to launch in early April.
Add Trusted Connections easily. [April] New ways to add Trusted Connections (ie. Links) - In development and on track to launch next month.
Creators want to maintain civility in their community across all age groups. [Launched] Real time, read-only Experience Chat for Creators - Group owners can grant a ‘read-only chat for moderation’ permission to creators who are 18+ and age checked within their group, letting group members with the permission view all Experience Chat messages regardless of age.
Coordinate gameplay safely across different age groups using broadcast options. [June] Roblox-defined preset system- We’ve revised our preset system guidelines mentioned above. We are building our own feature and will require creators to migrate when launched.

[End of April] We plan to introduce summaries of chat activity to help users across age groups catch up on conversation. This will replace the chat indicators that appear as “:locked:…”
Understand age checks and communication metrics in your experiences. [April] Updated age demographics - Launching within creator analytics in the next couple of weeks.

[Late 2026] Communication metrics - On track to launch late this year.
Obtain direct feedback from users to effectively iterate and improve experiences. [April] Community Polls - In development and on track.

[June] Player Help Desk - In development and on track.

Previous Age Check to Chat Fast-Follow Roadmap Updates

–

FAQs

What happens if I don’t update my preset system to follow these guidelines?

  • Creators may be subject to moderation, where their experience is sequestered.

When Roblox’s preset service is launched, will I be able to add my own phrases?

  • Presets will be populated in two ways: we will automatically provide a Roblox-defined list, and we will also enable creators to add experience-specific presets.

Why are we limited to 12 presets?

  • We want to help enable gameplay coordination without allowing social communication between users and across age groups. By restricting the number of messages, we’re aiming to prevent these systems from being misused.

Can I change what presets I offer to different roles or teams?

  • No, this preset limit exists across the entire universe so we can appropriately moderate these systems. In the future, we will allow for greater flexibility within a Roblox provided service.

Can creators download the read-only Experience Chat messages?

  • No, the purpose of this feature is to be able to read through messages for moderation purposes only. If there are use cases for this, let us know so we can build scalable solutions for moderation.
34 Likes
2

This topic was automatically opened after 10 minutes.

3

I think its a bit silly that saying a simple Hello to your teammates is not allowed to be a pre-set chat and is just dumb? Its not full conversation and imo good sportsmanship to acknowledge your teammates. Would this also apply to things like “Good Game” or “GG” ??

Edit: Okay so after reading the Guidelines properly “Good Game” would technically be neutral gameplay, so that’s fine. But things like “Yes” or “No” ??? Would they be allowed? They should be. They are neutral responses and show acknowledgement or disagreement to things like “Attack” , “Defend” , etc. Also the limit of 12 is ridiculous??? Some games need more than this.

Still disapprove to Age check in the first place. Its terrible. Simple as. I don’t know why you need to push this, especially in countries that don’t have such a law. (Stinks that countries are even implementing verification laws in the first place). And like, it should be device sided if at all. Not sent to a third party.

216 Likes
4

Time and time again, without fail, you ruin your platform and run it deep into the ground. We don’t want this. “Age check to chat”? More like “Age check to do anything” on this platform. Not only is age checking required to chat, it’s now also required to access write permissions on the DevForum and to collaborate with your friends in Studio.

Honestly, this is such an amazing feat. I wonder what you can bring to the table next to push your platform even deeper down into the ground. Every update that follows this is worse. And do not think for a second that you can distract the majority of us when you undo a cosmetic update that wasn’t desired in the first place. Changing “Connections” back to “Friends” is a good first step. Now take down this whole age check dystopia and hire more and better moderators.

We want more moderation, not more restrictions. Oh, and what’s this? Persona is involved in profiling you? Surprise surprise! Who knew that handing over your face or ID on the internet is unsafe? I totally didn’t.

150 Likes
5

I am hoping you guys aren’t making it so that developers have to moderate our games and not the moderators we hire. Sure, we do moderate games ourselves, but a lot of us literally hire game moderators to do this for us, with salaries, etc.

Also, your guidelines do not matter, because you won’t enforce them, and you never will. I do not understand why you provide us with these updates when you never listen to us, never enforce your own guidelines, and never do anything without thinking beforehand. It genuinely seems like you guys are doing this transparency stuff to show just how lack-luster your thinking is with all of this.

Just completely revert this if it’s causing issues. YOU are the ones who caused the issues YOU are trying to fix! This is the same situation for many of these updates!

56 Likes
6

not being able to say hello is kinda dumb ngl.

137 Likes
7

Case: “I’m selling (item name)”

So, fill-in-the-blank type things would not be allowed? This could be deeply problematic for any game that has an economy. “I’m selling stuff” is not useful and will just get annoying

31 Likes
8

To be honest, Roblox was kinda backed into this because 3/6 US states that are suing them are saying that the platform is dangerous because Roblox didn’t check peoples ages meaning anyone of any age can chat with each other. Terrible but sadly how all this happened.

6 Likes
9

Are you serious? Not allowing “Hi”, “Hello” or “Hey” as preset?? what is this… L Platform atp i might quit this stupid platform, this corporate slop, this “we don’t listen to our community” and bad updates make me get more hate towards the platform.

102 Likes
10

So.. We are just punishing the wrong group of people again and again in hopes that we will catch a few genuine bad actors?

34 Likes
11

I am well aware of this. Meta/Facebook is also very involved in pushing all of this stuff.

3 Likes
12

Basic greeting not being allowed is insanely dumb. How is it dangerous to allow people to say Hi? Are you guys going to ban /e wave next?

I really don’t like to be aggressive but so many updates and changes that you guys have made have been so idiotic that it is embarrassing. You guys have so many resources as the biggest platform online and constantly fail to use them.

Just to remind you, we had a perfect safe chat system all the way back in 2010.. What is dangerous from these options? How will a simple preset “Hello” get you off platform talking to grown adults. Please remake this menu, and add ways for developers to customize it.

image
image658×423 80.9 KB

109 Likes
13

Okay this is just stupid. How is saying hi a “social” preset? Sounds like you don’t listen to the community and instead ignore it

Age checks would’ve been better if your selfie or ID stayed on device

46 Likes
14

If you implemented a “trade ads” system where players can designate in UI that they have X and want Y, you don’t need to implement this as part of the chat system. I was thinking similar until I realized it’s probably better and more scalable to just have a proper gameplay feature for it than to piggyback off chat.

3 Likes
15

ok heck no, I am not doing this. I don’t care if my Game (Experiences are not called experiences, they are GAMES) gets moderated. I am not doing this bullshit.

21 Likes
16

Only 12 preset messages? Being unable to have social messages as simple as “Hello”? Questions being restricted?

I understand the safety concerns and potential bypasses. But if someone wants to bypass in the first place, then they’ll just not use that system and create custom chats.

12 preset messages is extremely limited depending on the game you’re working on. While a lot can be circumvented towards other features (voting system, ping, etc.), there are some planning that can only be done through exchange of words. Alongside that, a “yes/no” is key to ensure that the coordination is agreed upon everyone.

It’s a bit silly why “Hello” would be restricted. People can already wave at each other, so what’s the harm here? If I use a “:waving_hand:” emoji. Does it count as a hello?

Overall, I was relieved that preset messages would be supported but this is so restrictive that as someone who works for a game where coordination and cooperation is a big part of it, I just feel dissapointed and frustrated. My playerbase was begging for more preset messages so that they could properly communicate in-game, and now we’ll basically have to strip down the social features and just railroad them or accept that every match will be chaos.

Hopefully this gets revised along the way to become way less restrictive. But I genuinely don’t see what safety is being promoted here for something to be this level of restrictive. Especially when the bad actors will just create custom chat systems or completely ignore these guidelines.

54 Likes
17

atp, we need all countries sue them to get them bankrupt and shutdown forever.

17 Likes
18

What about things like directing your team to go in different cardinal directions? That would take up 1/3 of your presets leaving a lot less room for others

8 Likes
19

pff, I know you guys don’t listen to our feedback so why should we try?

43 Likes
20

The problem that has caused this is because states sued their way into making Roblox do this.

4 Likes