| This Handbook may experience edits/changes in the future.
1. Welcome Message
Welcome to McHen’s!
We’re excited to have you as part of our growing Roblox franchise. McHen’s is a modern, community-driven restaurant roleplay game where professionalism, fun, and teamwork come together. Whether you’re a first-time customer or a long-time staff member, this handbook will guide you through everything you need to know about our game, expectations, and community.
Our mission is to create a welcoming environment that balances realism and fun, offering opportunities for advancement, creativity, and social interaction. Thank you for being part of our journey!
2. Franchise Overview
What is McHen’s?
McHen’s is a fast-paced, immersive restaurant roleplay game on Roblox. Players can join as customers or work their way up through various staff ranks, from entry-level crew members to high-ranking owners.
What Makes Us Unique:
- Professional yet fun work environment
- Active training and promotion system
- Regular events and game updates
- Focus on community engagement and inclusivity
Game Features & Roles:
- Order-taking and cooking systems
- Drive-thru and dining area service
- Trainings and shift systems
- Staff management and HR tools
3. Rank Structure
Customer
Anyone who joins the game can enjoy McHen’s as a customer.
Trainee
The first rank you receive after passing the application.
Junior Crew Member
Earned by completing your first training session.
Senior Crew Member
Demonstrates consistent activity and good performance.
Kitchen Leader
High-performing crew members who show leadership potential.
Management Team (MR+):
- Supervisor
- Assistant Manager
- Restaurant Manager
High Rank (HR+):
- Junior Director
- Senior Director
- Head Director
- Corporate Intern
- Junior Corporate
- Senior Corporate
- Head Corporate
Ownership: (The following ranks are not obtainable)
- Director Of Administration
- Vice-Chairman
- Chairman
- Group Holder
Promotion Requirements:
- Meet activity and performance expectations
- Attend trainings/shifts
- Show professionalism and teamwork
4. Rules & Guidelines
General Conduct:
- Treat everyone with respect
- No trolling, exploiting, or inappropriate behavior
- Follow Roblox Terms of Service
- Follow McHen’s Terms of Service
In-Game Rules:
- Always roleplay professionally when on duty
- Wear the correct uniform
- Do not abuse commands or tools
- Stay in your assigned area during shifts
Communications/Group Chat Etiquette:
- Use proper grammar and avoid spamming
- Respect moderators and staff
- Keep discussions appropriate and inclusive
5. Training Information
How Trainings Work: Trainings are held regularly by management to help staff improve their skills and earn promotions. Sessions include roleplay scenarios, quiz segments, and performance evaluations.
Training Schedule: Training times are posted in advance via announcements in our Discord server or group wall.
Tips for Success:
- Be active and arrive on time
- Follow instructions and stay focused
- Use grammar and show teamwork
6. Job Descriptions
Crew Member: Takes orders, serves food, and assists customers in a professional manner.
Management: Oversees crew members, assists trainings, and ensures smooth gameplay operations.
Ownership: Leads departments, develops new content, manages internal staff structure, and enforces policies.
7. FAQ
How do I get promoted?
Be active, attend trainings/shifts, and perform your role well.
What do I do if I see a rule breaker?
Report them to a staff member or through our proper reporting channels.
Who do I contact for help?
Any available HR+ or use the help channels in our Communications server.