Mobile crashing and freezing on all mobile devices

Help and Feedback Scripting Support
1

Hi,

So my game has been crashing and freezing on mobile devices only.
This started happening recently, and they have not been able to get past the loading screen AT ALL!

I have not added any parts, or anything. It just randomly started freezing!
I have streaming enabled on, and low poly builds.

Any advice??

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image1421×676 96 KB

thx,
alex

p.s. i used the search bar, none worked for me :frowning:

2

It could be many things, but I think it probably is the buildings if it is only happening on low-end devices. (Mobile devices) Try removing some or all building from the game and test it. If it still keeps crashing, you should investigate your scripts and see if there are any loops without delays that are tied to TouchEnabled. (As it is only happening on mobile) If it is not it either, you should try publishing the place to another universe or disabling mobile device support and enabling it again. (Disabling and re-enabling did fix a mobile joining issue for my game back in 2018)

Try all of the above, and let me know of the results you get.