Description
Sometimes, mobile players experience an issue where textures across the entire game suddenly unload or stop rendering correctly.
When this happens, a large amount of the environment and vehicles appear to lose their textures completely. The issue seems to affect multiple assets at once rather than a specific texture or model.
The player can continue playing, but the game visually appears heavily broken after the textures unload.
Please see the attached image for an example of what the issue looks like.
Platform
Mobile
The issue has currently been observed on mobile devices. We have not been able to consistently reproduce the same behavior on PC.
Reproduction
Unfortunately, we do not currently have consistent reproduction steps.
The issue appears to happen randomly during normal gameplay for some mobile players.
General scenario:
- Join the experience on a mobile device.
- Play normally for some time.
- At some point, textures may suddenly disappear/unload across large parts of the game.
It does not happen every session.
Expected behavior
Textures should remain loaded and render normally throughout the session.
Actual behavior
Textures across many unrelated models/assets suddenly disappear or unload, leaving large parts of the game without their normal textures.
Additional information
This is a relatively large experience with many vehicles, meshes, and textures, so memory pressure may potentially be related. However, the issue appears as a sudden widespread texture unload rather than individual assets simply loading slowly. Apparently its a new issue.
Experience:
Example image/video:
