Mohaló Community Handbook
About Us
Welcome to Mohaló — We are a newly established company, prepared to bring the most fresh froyo you’ve ever experienced! We are a friendly community who promotes a healthy environment for you to collectively interact, and enjoy some of the best frozen treats! Taste fun flavors, hangout with friends, become an employee, and much more at Mohaló today!
This community handbook was established to provide you with all the important information and resources you need to have an amazing experience with us! You may also find some important tips if you are a staff member or possible affiliate.
Check out these links below!
Information
Below you will find a catalogue of dropdown menus which have specific information listed within them. Click the area to reveal the text and obtain the necessary information that corresponds with that arrow.
Employment
Introduction in our Team
Becoming a staff member at Mohaló is an experience unlike no other. We provide a ton of perks, opportunities, and being apart of our staff family is something that can easily be unforgettable. Being introduced to our staff team as a trainee will be yourrr first step, and it’s extremely simple. Scroll up to the links, and join the application center to apply.
Ranking Up
Ranking up can be a complicated and challenging process. From Trainee to Senior Team Member you will be responsible for attending numerous training sessions to rank up. After becoming a Team Leader you will now have to be promoted or submit an “Intern Assistant Resume” once they are released. Please understand that asking for promotions or applications will immediately lower your chance of being accepted and promoted at Mohaló.
Becoming an Intern Assistant
Intern Assistants have a lot of responsibilities and it can be a really difficult process maintaining your position. If you happened to pass your Intern Assistant Resume, congratulations! However, you must now complete a 1 week training phase that will test your abilities to remain as a member on our management team.
You will be introduced to a program that will provide you with lectures, trainings, and exams. After completing the program, you will then remain as an Intern Assistant until later promoted. From this point forward, you will have to show your work ethic, dedication, and perseverance to be promoted up until you are an HR.
Training Times
Training Times
Training Sessions are only accessible by the ranks Trainee - Senior Team Member. After becoming a Team Leader, you must earn promotions or complete applications to rank up.
- 8:00 AM EST
- 11:00 AM EST
- 2:00 PM EST
- 5:00 PM EST
- 7:00 PM EST
- 10:00 PM EST
Trello Link: Trello
On some occasions, a training time listed here will not be hosted due to staff unavailability.
Mohaló Shifts
Parlor Shifts
Here at Mohaló, one of the things we do to encourage our staff and customers to be interactive within our main parlor is shifts. Shifts are a way for our customers to collectively socialize, interact, and enjoy some of the items on our menu.
Not only do we offer shifts to promote the engagement between our community members, but we offer them as opportunities for our staff members to be recognized for their hard work and be promoted. Attending a shift as a staff member will put you on a pedestal to be a future member of our Management Team.
Rank Descriptions
LOW RANKS
Trainee
Welcome to the Mohalo Staff Team! You have taken your first step to become a certified employee within our company. However, you have a few more steps to take. Before you can actively attend shifts and begin working, you need to attend a training so you know what you are doing. Wait for a training to be hosted, follow the instructions given to you, pass, and you are now on our team!
Junior Team Member to Team Leader
Within these lower ranks, you have a lot of responsibilities within the main parlor. Those being, assisting customers, attending shifts, keeping up with trainings, and providing orders. At this rate, you are a standard employee with basic obligations. Activity and grammar aren’t strict requirements as long as they are reasonable.
MIDDLE RANKS
Intern Assistant
Intern Assistants are essentially the trainees of the management team. After all that work, you are now a rookie again. However, that is perfectly fine! As an intern assistant, you must serve as a role model to the lower ranks and continue demonstrating hard work, and dedication. Intern Assistants are tasked with helping out at trainings, shifts, and completing their Intern Program.
Supervisor
Well done, you have made it through your trial phase and you are an official member of the management team. As a supervisor your job is starting to relax and ease out. You can attending trainings as a trainer or a helper, as well as co-host shifts. At the main parlor, you must help ensure the LR’s are meeting expectations and following company policies. Same for the customers as well.