Most DSA/OSA agents are unable to moderate games on specific conditions (VIP server needed, players req, etc..)

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To recap how DSA works:
→ They join the main game under a private channel, causing them to be single player
→ They check the map
→ Moderate accordingly

This leaves DSA agents to be moderating games in a singleplayer normal server environment, regardless of what the user tells them to moderate, unless the user is persistent enough to report 10+ times until a DSA agent is willing to join the VIP server.

As a result of this process, this lets inappropriate games thrive by…
→ Requiring specific VIP servers to be joined
→ Requiring a certain amount of players

We also cannot give any evidence to them via media.

This is also the main thing that impacts most bad games on Roblox right now.
Most games are made to look normal, make “dances” under song names and other things, so that the moderators do not see the bad content. When moderators have to strictly join games alone, this ruins the entire point of reporting the game most of the time. They won’t see the community it attracts. They won’t see the VIP servers causing the issue.

It is now very common for games of this kind of games to be done, through VIP servers or player requirement. There are also no ways to report these games now.

→ Report Abuse taking too long if it works
→ DSA form not abiding by law as they don’t review the content you specifically tell them (they always join the main game under their private channel unless it’s a rare mod)
→ Safety Team/Customer Support only expects Profiles of offenders in those games

Until this changes, this will continue having these inappropriate sort of games to thrive, purely due to Roblox’s limitations. The priority to reform the system should be quite high as it has been happening for too long and only keeps going up.

While some may consider this like a feature request, it should be standard practise that the DSA agents review the content accordingly to reproduce what causes the issue.

Edit (29th June):
Upon further research, it seems like that the DSA moderators that are unable to comprehend issues are the ones outside of morning times. In morning times, the DSA agents actually properly read and comprehend the reports.

Expected behavior

  • I expect DSA moderators to be actually able to see the exact VIP server I am reporting if needed
  • I expect more tools to DSA moderators (ex. adding bots to verify player requirement) so that they can do their job
  • I expect the notes sent in the reports to not be ignored by some of the moderators, who often deny to even check a game’s UI on very obvious games that are exact clones of already deleted games.
  • I expect DSA agents to be able to bypass the player limit.
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I would like to emphasise how serious this is.

I have got “No violation” responses on multiple games that contained filterless chats, inappropriate animations and morphs right in front of the servers and the moderators were outright refusing to moderate it just because it was a VIP server.

It allows these games to survive over a day because of things like this and I feel like it definitely would be breaking a law or two.

I know as of now an inappropriate game with 600 players, 12K visits and a filterless chat including animations & morphs that has been up for the past 4 hours because DSA agents refuse to moderate it.

I once had to team up to get a game around ~30 reports before one of them were banned before.

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Lowkey makes sense that they don’t join the private servers you specifically set up — ’cause a lot of people managed to get even the most innocent games taken down by doing inappropriate stuff in pre-arranged private servers.

To prevent that, it’s probably an instructed thing for them to create their own private servers so they can only see what’s actually in the game and act on that. In the long run, makes sense tbh. Outside of extreme cases, it’s honestly a solid policy to avoid false moderation and general platform abuse.

There was a time when tons of people got their whole game deleted — even their accounts — just because of inappropriate chat messages, and it all happened through DSA reports. Some of those mods consider chat messages as part of the actual game and take action based on that, which is so wrong in so many ways and just opens the door for abuse.

So basically, they’re not getting influenced by behavior that’s unrelated to the actual game content — instead, they’re focusing on how the reported content actually looks. Which is way better than joining those intentionally shady, abusive private servers that are literally set up to trigger auto account terminations — and end up getting actions taken against devs who have nothing to do with it, which is basically exploiting a system flaw.

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That’s fair enough, but they should still be doing some reviewing of the game map.
Let me give an example.

On the normal server, they will make it look like some normal roleplay game.
When you join a private server setup by THEM, it will load an ENTIRELY DIFFERENT map which is no way related to the main game. It will also have unflitered chats on most occassions.

There is no way a Roblox player that creates a VIP server could just entirely change the map and scripts of the game.

Also worth mentioning that they come from accounts made just a week or two ago, sometimes…

As for the “pre-arranged” servers, they could just be joining any live server to see what goes on, on the games that don’t disguise themselves under VIP servers. With the amount of players the games get, it seems unlikely to me that they’ll just the one reported

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This! I’ve reported multiple games with instructions on how to get to the offensive content. I see them sometimes join on a public lobby in games with no players, and they just walk around the map and completely ditch the instructions. You have to guide them by JUMPING for them to see it. I can confirm that these are moderators since I get an email after they leave the game.

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I edited information in this report given further findings that DSA agents in roughly morning times of European countries tend to be more competent and actually follow what you tell them to do most of the time to find the bad content, as I have tried over the past few days.

It seems that just at any other time the moderators start becoming a bit more hopeless, occassionally just refusing to moderate although the content is right in front of them.

It would also seem like moderators refuse to moderate any bad game if it has a queue on the server because they haven’t been given any power to actually moderate the game on such conditions…

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I have noticed a bit the same. Many times reports get declined within 5 seconds meaning they don’t really look reports anymore. The report process is sometimes:

  1. Report Bad Content
  2. Moderator declines it
  3. Appeal Automatically gets declined
  4. Attempts to report at a different time
  5. Suddenly the content gets instantly taken down
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DSA is the most inconsistent, unprofessional reporting system ever :pray: I once got in-game with some mods and they told me a few things, one being that they can’t moderate games with X amount of visits (can’t remember the exact number). They also have restrictions around banning games/accounts for child endangerment due to widespread abuse of the DSA system to falsely terminate accounts (essentially, they’re no longer trusted to hand out these bans).

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I haven’t been able to make contact with one really, they acknowledge my existence, and I think maybe see me talk, but never ever have they replied to me in writing via text chat.

I’ve also once reported a social link before which violates some EU laws, I even pointed out which laws are being violated (regarding computer misuse), yet they deny saying there is no violation.

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Absolutely insane. I have seen some literally join and see the bad content IN FRONT of them and still declined the request to moderate the game.

It’s almost like some are scared to do their job correctly.
There was a specific one today where I kept getting declined for a particular one too. Absolutely insane how we need to do several reports just to get a ban on a game which will get reuploaded anyway as they don’t even ban the creator…

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Unfortunately due to widespread abuse of the DSA system (for false terminations, etc) they’re now under heavy restrictions on what they can moderate. It’s no longer a consistent option.

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Well, this is apparently not child endangerment nor sexual content according to DSA moderators!

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Why does the DSA form still exist if the only content it takes down is abused reports that take innocent content down…

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The DSA team apparently reviewed a game within 10 seconds, and found nothing wrong. It takes at least 2 minutes to do a proper review, not 10 seconds. The system is flawed, and does not verify the if the moderator properly handled the situation. If you appeal too many times, it will either get spam denied, or they will reply with a decision that doesn’t allow you to appeal.

DSA moderators are supposed to be trained on Roblox’s Community Standards:

The information you provide will help us identify the content you’re reporting and determine whether the content “violates our Community Standards” or is otherwise illegal under the law of an EU member state.

After 2 appeals, they are telling me that I have not provided sufficient information. I told them step-by-step on where the content is located, how to access said content, and why it violates the rules.

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