My experience (Universe ID: 7967926886) is currently unsearchable and marked with “Reduced Exposure across Home, Search, and Charts.”

My experience (Universe ID: 7967926886) is currently unsearchable and marked with “Reduced Exposure across Home, Search, and Charts.”

SKD

I have fully removed all Robux-related text, UI, and mechanics, and the experience now follows all Discovery and Community Standards. However, the Reduced Exposure status did not clear, and the game still does not appear in Search, Home, or Charts.

This seems to be a Discovery system issue, not a moderation problem.

Impact:
Player count dropped from 250 active to 20 active due to visibility loss.

Request:
Please perform a manual Discovery re-evaluation, as the system may not have updated after the changes.

Thank you

Expected behavior

I expect the Discovery system to re-evaluate my experience after removing all restricted content and remove the Reduced Exposure flag so the game appears normally in Search, Home, and Charts again.

5 Likes

Hi @SklansDev, you can file a report at Roblox Support with the category Bug Report > Discovery Content Quality if you believe that this is an error. We do not perform re-reviews based on DevForum posts.

Since you specifically called out having removed all Robux-related text, UI and mechanics, I wanted to mention that I briefly opened your universe ID and your thumbnails all still have the Robux logo, e.g.

Please note that this is just an observation and I do not review for content quality. Removing this single thumbnail is not a guarantee that the status will clear.

6 Likes

Hi,

Thank you for your response and for pointing out the thumbnail issue.

I would like to clarify that the “Reduced Exposure” status was present even before those specific thumbnails were uploaded. I had added them recently in an attempt to recover from the massive loss of players. However, following your observation, I have now completely removed those thumbnails and ensured that no Robux logos or related imagery remain in the experience’s assets.

Regarding your suggestion to contact Roblox Support, I have already opened a ticket under the “Bug Report > Discovery Content Quality” category before posting here. Unfortunately, I have not received a response yet, which is why I reached out via the DevForum.

Could you please perform a quick check to see if the experience is now compliant? If everything looks correct, I would appreciate it if you could help trigger a manual re-evaluation or look into why the status hasn’t cleared automatically.

Thank you for your time and assistance.

3 Likes

Hello,

could you provide your ticketID?

2 Likes

Hi,

this is the ticketID: 164905985

2 Likes

Add tags (like “admin,panel,garden,burger,donate”) to the description as well as setting a genre. This may help with discovery issues

3 Likes

@Th3_avocad0 can you take a look on my ticket to see what the problem is and get to know more about it?

Hi @skpm_plz, I really appreciate your previous response on my topic.

I wanted to kindly ask if it would be possible to have my support ticket reviewed or forwarded to the appropriate team.

Ticket ID: 164905985

The ticket has been open for about 5 days now, and so far I have only received automated responses without any actual review.

Since this issue is still ongoing and significantly affecting my experience, I would really appreciate if it could be looked into or escalated.

Thank you for your time.