My RPG game got (probably mistakenly?) affected by the most recent ban wave. How to proceed?

Edit: Typo

As you all may know, Roblox recently went through a ban-wave in light of controversies surrounding the company’s policies on child safety, which thankfully affected many inappropriate games, but unfortunately affected some innocent games as well, (such as Write a Letter and Rate my Avatar, one might argue). I am not here to discuss those issues, as they are complex and multifaceted with varying points of view. Instead, I am here to ask for assistance on the situation regarding my own game, which I believe has been (probably) mistakenly affected amongst others.

My game, Bar do Bira (Brasil), appears to have been shadowbanned or placed under some form of review. I wouldn’t know exactly, since I have received absolutely no official notice on my account or any kind of email, and instead of displaying the standard “Under Review” message, the game’s page is simply inaccessible, displaying a 404 error. The game still appears on my profile and developer “create” dashboard, but is completely inaccessible to anyone.

Now, a bit of context. Bar do Bira is a Brazilian RPG-casual game that aims for some lighthearted storytelling, quests, and general “do whatever and have fun” features. While the map does include a building that is a “Bar,” our game is not a pub in the conventional sense, nor is alcohol consumption or anything inappropriate part of the experience. In Brazilian culture, bars, aka “botecos”, are a cultural symbol often depicted for comedic effect. The game contains no private bedrooms, no suggestive activities, no alcohol consumption, and we designed it carefully to remain appropriate for all ages.

While it does have a strong sense of community with players gathering socially, it is far from the “social hangout game” of the kind that Roblox might be targeting with recent moderation actions.

For these reasons, I’m inclined to believe that my game was mistakenly flagged simply due to its title containing the word “Bar.” It is not the type of experience these moderation measures are intended to address. That said, how do I proceed? Am I in the wrong? Please tell me if so, as all I seek is clarification and a solution. I will take any measures necessary to ensure the safety of children (cough cough-unlike some plaforms-cough) if that’s what the problem is. I have already sent Roblox Support an Email, but excluding that action, I feel completely powerless, and each moment that my game spends inaccessible is negative for the permanency of its playerbase. What can I do? Please let me know if I’m mistaken or if there is anything I can do.

Thanks in advance!

4 Likes

How long ago was it put under review? If it was very recently you may want to wait a few days to see if you get a notification. It’s not ideal, but I don’t think there’s anything you can do to speed up the process.
Also check your Junk email in case a notification got sent there.
I’ve seen posts about Roblox support not being that quick, or it just sends AI replies at first.

Check out the forums for similar posts and see if there are any other options you can do as far as getting a personal reply.

1 Like

Thanks. I have notified them and am waiting as of right now.
I sent them one e-mail, and then followed with another one (I know I’m not supposed to send more than one, but I marked the first as a website issue, so I sent the second one as a moderation issue instead, I don’t intend on pressuring for a response)
The game got taken down yesterday, so it hasn’t been a while. However I must clarify that the game’s page is not even marked as “for review”, or as “content deleted”, but instead, it just suddenly became a 404 page without any warning or clarification.

1 Like

I was also affected in this situation and unfortunately received a ban. I tried to appeal it, but my request was denied. To make matters worse, the game was inactive and now listed as Content Deleted and only returns an error page. Glad to hear i’m not particularly the only one who got jumbled in this mess.

1 Like

That sounds awful, sorry to hear. Sound like the odds are really not in our favor here.
What was your game about?

1 Like

So you can’t access the content maturity questionnaire?

I think that’s the issue with all this. That if you update that, it fixes. I say that cause @Quenty appears to have had the same issue:

I’ll say the same thing: making a bug report on this forum will likely help.

I recommend reading the TOS, where it talks about the MIDR process. If that doesn’t work, arbitration. If that doesn’t work, sue. That seems to be the process if Roblox gets it wrong. Your work is worth defending.

Appeal → MIDR → Arbitration → sue

#im not a lawyer

Curiously, I can indeed access the maturity questionnaire. I have successfully attempted to answer and submit it, but to no avail.


I may post a bug report here if necessary, having your game as a 404 page instead of marked as moderated seems rather unusual. However;

Upon attempting to alter the access settings of the game (such as private or public), this is what it shows:

1 Like

I agree with your sentiment, however I’m not an American citizen, so appeal is my current best bet.
Let’s cross our fingers, things have been really messy recently. If only they had cared since the start, this probably wouldn’t be happening.

1 Like

I’m pretty sure it isn’t a content maturity issue. That questionnaire is only due by Sept 30th (I think) and if you don’t fill it out then your game is automatically set to either 13+ or 17+, not removed or banned.

1 Like

It’s probably part of the ban wave. Actually, I correct myself, it’s DEFINITELY part of the ban wave. Exact same thing happened to this developer of an equally innocent game: https://www.youtube.com/watch?v=UrLP2FleHSE