Nando's Chicken | Training Regulations

This will provide any information you may need regarding trainings at Nando’s Chicken.

  • For anything not included in this handbook, please ask a member of the executive team or it may be found within our Discord Server.

This guide will be split into 3 different sections:

  • Training Procedure
  • Trainer Guide
  • Host Guide

Each guide will also include a template script if necessary for the use by appropriate staff members.
Feel free to copy this template and modify it to your own taste, the information must remain the same.

Training Procedure

Each training is structured as follows:

  • 1 | A training session will be announced 15 minutes before the start time.
  • 2 | In this time, trainees should join & ask questions. Trainers & the host should prepare.
  • 3 | The server will be locked at the start time. An introduction & listing of rules will follow.
  • 4 | Trainees will be asked to line up behind their trainer and each group will be dismissed
  • 5 | Trainers will then explain the step by step process of the specific role & any extra notes
  • 6 | A test to demonstrate your knowledge will be carried out
  • 7 | Results will be given and you will be ranked by a High Rank+ if you pass.
  • 8 | The training will be dismissed.

Host Information

The steps for hosting a training are as follows:

  • 1 | Announce the training via the communications server & group shout 15 minutes before the training is scheduled to commence
  • 2 | Join the training centre and allocate trainers & name trainees.(Ask what device they are on as waiters cannot train or carry out their duties on a mobile device)
  • 3 | At start time, lock the server using :slock
  • 4 | Introduce yourself and proceed to follow the script below (or your own if you have one)
  • 5 | Help out any groups if they require it and make sure the training is running smoothly
  • 6 | After the trainees have been given their results, rank them if they pass.

Host Script Template

Shown below is the template script you may use when hosting a training

  • You may copy and paste this script providing you fill in the blanks which will be in bold text
  • You may also make your own version of this script for your own use providing it contains the same basic information

  • Welcome to today’s Training Hosted by NAME HERE!
  • Before we begin the session, I will first cover a few basic rules.
  • Kindness & respect must be displayed towards all members of the community
  • Orders given by executives & trainers must be followed at all times
  • Grammar must be used when dealing with a professional situation and at all times in game.
  • Only the job assigned to your specific role should be performed.
  • Avoid going AFK during the training session, if you need to go AFK inform your Trainer.
  • Trainers, you may now line up at the door ready to enter.
  • Trainees, you may now line up behind your trainer.
  • Waiters, you may now enter and begin your training.
  • Chefs, you may now enter and begin your training.
  • Good luck everybody! Trainers please come to me if you require anything.

Trainer Information

A training is carried out by a trainer using the following steps:

  • 1 | Join the game within the 15 minute waiting period before the training starts
  • 2 | Ensure the training regulations are open to copy from (or optionally your own scripts)
  • 3 | Follow the hosts instructions when the training begins
  • 4 | Take the trainees to an appropriate area for the training.
  • 5 | Ask the trainees to stand STS (Shoulder to Shoulder) in front of you.
  • 6 | Ask them to say “PTS” if they wish to ask a question
  • 7 | Direct the trainees to the public handbook for the cookbook and staff regulations
  • 8 | Recommend that they also take notes in some way. Allow them time to get prepared.
  • 9 | Slowly copy & paste the role specific steps listed below
  • 10 | Ask if the trainees would like any steps repeated & repeat any they request
  • 11 | Go to the basement and list the basement rules listed below
  • 12 | Proceed to the final assessment

Trainer Script Template

Shown below is the template script you may use when hosting a training

  • You may copy and paste this script providing you fill in the blanks which will be in bold text
  • You may also make your own version of this script for your own use providing it contains the same basic information

Introduction

  • Welcome to your training here at Nando’s Chicken! I am NAME HERE and I am going to be your trainer for today.
  • I strongly suggest you take notes of the things mentioned in this training, anything you need me to repeat, please let me know when I have finished listing the steps
  • Let’s begin!

Waiter Training

The role of a waiter consists of the following steps:

  • 1 | Greet customer(s) at the podium & ask them how many is in their party using CTRL Q
  • 2 | Ask them where they would like to sit using CTRL E. (Upstairs, Downstairs, Premium, Roof)
  • 3 | Hover your cursor over the podium to open the interface. Click their name & press serve.
  • 4 | Ask them to follow you using CTRL Z.
  • 5 | Show them to a table and ask if the table is okay. You may also allow them to pick a table.
  • 6 | Click them using the menu giver to give them a menu. Tell them to take their time to order.
  • 7 | If they do not order a drink, ask if they would like a drink
  • 8 | Order whatever they ask for through the tills or iPad (if your rank allows)
  • 9 | To open this interface, hover your cursor over the ordering station screen or hold the iPad.
  • 10 | To navigate this interface, click on the options and follow the instructions shown.
  • 11 | Give them their receipt and tell them their food will be there soon.
  • 12 | To make drinks, refer to the cookbook located on the handbook.
  • 13 | Collect the food from the kitchen counter and serve it to the customer.
  • 14 | Ask if they would like to order anything else.

Would anybody like any steps repeated? If so, please let me know!

Waiters should keep the following in mind when carrying out duties

  • 1 | If there’s none waiting in the queue, please walk around and check on other customers
  • 2 | In the event of a troll, please contact an executive
  • 3 | Please try to bring out the food in a logical order (EG: Starters before Mains)
  • 4 | Milkshakes are exclusive to the bar, customers cannot order these if they are sat at a table
  • 5 | Right click food to remove it
  • 6 | Only the food and drinks tab may be accessed by waiters, the others are executive only.
  • 7 | Custom greetings may be used as long as the necessary steps are carried out.

Would anybody like any steps repeated? If so, please let me know!


Chef Training