Need Help with Appealing an Terminated Account

I’ll try to keep it short, but basically…

One of my friend’s accounts got hacked and terminated along with all their alts. From all the information i gathered from her, we managed to deduce that the most likely thing that happened is:

Click here for info on the story.

-She accessed an sketchy website, which stole and got access to her cookies (including her Roblox log-in info, which was used to bypass 2-step verification.)

-Once the hacker got into her account, they uploaded a ton of NSFW decals on her main account, which got her terminated a day later as of writing this.

I want to know what would be the most useful evidence to try and get her ban appealed, i am aware Roblox’s appeals system is mostly ran on AI and that it may take a long-time to get this anywhere, but any help would be greatly appreciated.

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I will not be sharing any images of the ban reason due to wanting to respect their privacy.
(and i’d probably get banned off the forums if i showed the decals.)

Roblox Supporti itself doesnt really care for any kind of proof that they cant prove using their system if that makes sense.

You just want to apeal a moderation as always and say that you got hacked, theres nothing more you can do

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ngl my guy your friends chances of getting the account back is slim to none im going through the same thing currently im going on the month 2 of my account being stolen and i have receipts and everything. time for them to cut their losses and just make a new one or just move onto another platform :man_shrugging:

I think you replied to the wrong person.

Regardless, i’d like advice, i am already aware that Roblox’s system sucks enough and that it’s extremely unlikely for them to get the account back. However i think it’s better to find a solution that to give up outright.