"No response from the server" for all players every so often.

Every so often, all of my players in my game Strategema will report join issues with the error:
“Failed to connect to the experience. No response from the server. Please try again.”

This seems to occur in waves. It doesn’t seem predictable, but when it occurs everyone is affected (including myself).
The entry place typically immediately teleports players to a common Menus server, which is an obvious suspect.
However, since it occurs to me and I do NOT get teleported without manual input, this would not seem to be the root cause.

I’ve held off on reporting this, but this seems to be a consistent phenomenon. I have several instances of all active players reporting at the same time they cannot connect.
Likewise, when I try during this events, I also cannot connect.

After some time, the problem seems to resolve itself.

Expected behavior

If everything was working correctly, everyone would join the entry portal without issue.

A private message is associated with this bug report

39 Likes

Happening to me in-game, I can’t play ranked matches in any games that teleports you somewhere else.

1 Like

Having the same issue with my game Tropical Royale

We have a similar thing as well, when you join my game it will automatically teleport you to a different place or put you in a bot lobby

For my game, we do not have custom matchmaking enabled

4 Likes

Same issue when I try to play certain games. Is there anything on our end we can do to fix it? I hope it isn’t left up to the developers of games that may or may not fix the issue.

1 Like

This has been happening to me for the entire night, all games I tried have been affected but it does seem pretty random when it happens. Hopefully it’ll be fixed soon

2 Likes

Still an issue for my experience.

3 Likes

Not using custom matchmaking.
My system has been live in its current state for several years now.
Only recently has it been showing this issue.

2 Likes

Usually happens after publishing my experience for me
happens after i restart servers with adonis

1 Like

Did you figure this out yet? I’ve been running into this issue while trying to play Tower Heroes in a public match.

1 Like

I’ve noticed this issue still happening as well, I don’t think it has been fixed although I’ve noticed it happening less often

2 Likes

I still see this issue. Occurring right now:

2 Likes

Another error flagged might be related:
Check Your Internet Connection

Again, this is before the player has even joined the game.
Both myself and players in my community get this error.
I know it’s bogus, because I can get this on PC (on WiFi) and then immediately get it if I try on my phone (Cellular data, not using WiFi).
Furthermore, I can join other games just fine.

This severely handicaps the way my game functions. Any instance where a player cannot join my entry portal means nobody can play the game.

The key takeaway is that this occurs sporadically and when it does, it generally occurs in waves for everyone.

How am I supposed to diagnose this realistically?
I’m unable to replicate this in test benches.

2 Likes

Achieving minimum post length for bump.

1 Like

Achieving minimum post length for bump during Pacific time working hours.

1 Like

happening to me too for some of my players

3 Likes

bump. this is happening in a game I dev for and it is so annoying.

2 Likes

just now starting to occur for me aswell

Bump. this has been happening for about the past week and ive been trying to ignore it but at (what feels like) the worse times, I literally cant join my game and I get pissed.

1 Like

same. what a nuisance of a bug