Oklava | Public Handbook

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:shopping_bags: Oklava | Public Handbook

Oklava is a convenience store founded in 2025 by muffwled. Our industry ensures that our community experiences a satisfactory service and a delightful visit while shopping for their needed goods. This handbook covers the basic and essential information that you require while being in our facilities, which will consist of regulations, tips and resources.

Main Links:

  • Roblox Group
  • The main game will be available as soon as the development process ends.
General Guidelines

Below you will find the main rules that need to be followed within our facilities and events:

Respect:

  • Respect here at Oklava is essential for the comfort of both staff and customers. Being respectful in Oklava’s games is non-negotiable. Disrespect in any form will not be tolerated and will result in a disciplinary action.

Trolling:

  • Trolling under any circumstances is prohibited within the store, even if in a joking manner. The first offense of trolling will result in a warning. Any instance of trolling after the first offense will resort to more serious disciplinary actions. Examples of Trolling are: Disrespect, Falsely Spreading Information, Harassment, Spamming, Discrimination, Threats, etc.

Exploiting:

  • Exploiting is in no way allowed in the Oklava Convenience Store or within the server. If you are caught exploiting in any manner, it will instantly result in a P-Ban. Evading your permanent ban with an alternative account is also prohibited, and will result in that account being permanently banned. Examples of Exploiting are; Glitching, Flinging, Teleporting, Flying, etc.

NSFW:

  • NSFW or any form of inappropriate behavior are not tolerated here at Oklava. Any inappropriate avatars, usernames, or display names will also be monitored. We ask that you refrain from saying, using, or doing any inappropriate or offensive behavior. Extras If you see anyone breaking the rules stated above, please reach out to a Shift Leader+, preferably if there is one in-game. In some instances, reaching out to an Executive Assistant+ is allowed.

Oklava Protocol:

  • Our protocol with dealing with these situations are as follows: Warn → Server Kick → Server Ban → Permanent Ban
Associate Guidelines

Point Cheating:

  • At Oklava, we do not tolerate point cheating, under any circumstances. If we receive a report that you have been point cheating, you will receive consequences accordingly. In addition, time cheating is also not allowed.

Attire:

  • As much as you are free to wear whatever you want if you’re not on duty, please ensure your uniform is equipped and fully visible while working at the store, which you may locate in the Associate Room. If we consider your attire inadequate, you’ll be kindly asked to change or equip the uniform. If you do not abide by this rule, you’ll be demoted.

Behavior and Common Sense:

  • As an associate member here, we expect you to be respectful not only to higher ranks but to customers, as your job is to attend them and treat them with the utmost respect. Disrespect towards anyone won’t be approved. LRs are also not required to use grammar unless they’re looking forward to get promoted.

Hinting:

  • At Oklava, the Human Resources Department hands out promotions only to employees who have surpassed expectations, in behavior and service. Depending on the severity of your case, you may get blacklisted upon hinting, meaning you will not be able to join our Management Team.
Rank Hierarchy & Information

Management Team:

  • Management Intern - Unofficial Management Team members that need to go through an internship in order to gain the employee role.
  • Shift Leader - The first rank of the Management Team, helps with assisting and training at the Training Center.
  • Supervisor - Second rank of the Management Team, helps with assisting and training at the Training Center and can host shifts.
  • Manager - Third rank of the Management Team, helps with hosting, training, and assisting at the Training Center. Also hosts shifts per usual.
  • Coordinator - Fourth and final rank of the Management Team, helps with hosting, training, assisting, and spectating at the Training Center. Also hosts shifts per usual. Serves as aspirants of an specific department before they fully enter the Executive Team by receiving a promotion.

Executive Team:

  • Executive Intern - Unofficial Executive Team members that need to go through an internship in order to gain the employee role.
  • Executive Assistant - The first rank of the Executive Team, usually helps out the Management Team and does work inside their department (Human Resources and Public Relations).
  • Executive Officer - Second rank of the Executive Team, like Executive Assistants they usually help out with the Management Team and does work inside their department, but they are more experienced.
  • Board of Executives - The third and final rank of the Executive Team, they are leads or co-leads of their department and assign tasks to their department, also helping them out as well.

Ownership Team:

  • Advisor - The first Ownership Team rank, assists in supervising and organizing the departments along with the Presidential Assistants.
  • Presidential Assistant - The second Ownership Team rank, supervises the departments and gives out tasks to department leadership.
  • Vice President - The third Ownership Team rank, oversees the Ownership Team and makes sure everything is running smoothly. As well an Owner along with the President, runs the entire group.
  • President - Owner along with the Vice President, runs the entire group.
Associate Duties Guide

As an Associate Team member, you have three work duties at the store that you can choose from:

Cashier:

  • We allow up to 4 cashiers according to our maximum capacity, which works as a first come, first serve claiming basis. Cashiers are expected to cash out items from customers with the register, do the payment process, and work in the Heating Station when clients request you to use the kettle for ramen-based orders, or the microwave to heat cold items that require it. Every interaction with the register will hand you one staff point, while kettle and microwave interactions hand you 3 staff points.

Janitor:

  • Janitors do not have a maximum employee capacity. Cleaning staff is expected to use the mop/towel from their inventory to remove spills from the floor and wipe surfaces. Every interaction will hand you 2 points.

Restocker:

  • Restocker members do not have a maximum employee capacity. Associates that work as restocker members are expected to grab boxes and fill empty shelf spots with products. Every interaction will hand you 2 points.

In the case that staff is not present in game, Management+ Team members need to replace them, however, if both are not present, the majority of duties will be completed automatically. Self-service registers and heating equipment by entrances will also be available.

Promotion Guide

In our industry, we do not count with a points-based leveling up system, which means that the only way of progressing to your next Associate rank is by attending a Training Session.

How do I become an Associate?

  • To become an Associate, you must follow the next steps in order: You need to be in our Roblox Group. To become a trainee, simply head to the application center (Which is a game in our experiences list), and fill the quiz, which you need to pass with a minimum of 7/10 as a correct questions score. If you do not pass the questionnaire, don’t hesitate, as you are able to reapply as many times as you need! After obtaining the Awaiting Training role, head to the Training Center game and successfully complete a session with a minimum score of 4/6 to become an Associate.

How do I progress through the Associate Ranks?

  • It is very simple to level up; just keep attending sessions at the Training Center until you reach Master Associate! Masters may attend trainings for practice, however it is completely optional. If you are an Awaiting Training member, you require to pass with 4/6 as a minimum score, Associate needs to pass with 5/6 as a minimum score, and Expert Associate needs to obtain the maximum score (6/6) to pass. After each “pass” result, you will rank up to the next position. Please note that failing will not get you demoted and will simply not be promoting you to the next role.
Training Schedule

Here at Oklava we offer a variety of training times to fit across the timezones. Please note that depending on daylight savings these times will not be accurate as they were before. Below you can find the session times:

  • 12 AM EST / 9 PM PST / 5 AM BST / 4 AM GMT / 2 PM AEST
  • 3 AM EST / 12 AM PST / 8 AM BST / 7 AM GMT / 5 PM AEST
  • 6 AM EST / 3 AM PST / 11 AM BST / 10 AM GMT / 8 PM AEST
  • 9 AM EST / 6 AM PST / 2 PM BST / 1 PM GMT / 11 PM AEST
  • 12 PM EST / 9 AM PST / 5 PM BST / 4 PM GMT / 2 AM AEST
  • 3 PM EST / 12 PM PST / 8 PM BST / 7 PM GMT / 5 AM AEST
  • 6 PM EST / 3 PM PST / 11 PM BST / 10 PM GMT / 8 AM AEST
  • 9 PM EST / 6 PM PST / 2 AM BST / 1 AM GMT / 11 AM AEST

Want to see if a session is being hosted or not? Check out our session schedule in our communications server! Joining it will also give you the possibility of being informed in advice that a training is starting soon.

Affiliate Program

Here at Oklava you can join our affiliate program by filling out the questions that are provided below! Please read over our requirements to make sure that you are eligible to form an alliance with us.

Alliance Requirements:

  • Your establishment’s group should have a minimum member count of 100. Exceptions can be made if the group is seen as highly active or beneficial in another way.
  • Your establishment’s communication server should have a minimum member count of 150, this is excluding bots and alternate accounts.
  • Your establishment should have a decent past history.
  • The establishment should be active and growing at a steady pace.
  • Your establishment should be actively responding to our monthly check-ins.
  • Your establishment should not sell any authority ranks that have administrator command permissions.

If your establishment meets these requirements, please answer the questions that are provided below and open a Public Relations ticket in the support channel of the main server.

Alliance Questionnaire:

  1. Please state the name of the group and give a brief summary of what your group has to offer.
  2. Please enter your group’s social links.
  3. How can you benefit Oklava, and in return, how can we benefit you?
  4. What kind of history does your group have? Have you ever sold the group, given it to another person, sold authority ranks, etc.?
  5. Please state who your two representatives will be.

Once the answers have been submitted, please give our team up to 48 hours to discuss and make a final decision.

Master Associate Promotions

Noticing a Master Associate doing amazing in their job at Oklava? Any Manager+ member can recommend a promotion for them. Keep in mind, Human Resources aspirants and members have the right to deny these requests. In order to get recommended, a Manager+ must fill a process on your behalf with the recommendation. Arguing will result in consequences. It is not easy to join our Management Team.

Requirements:
In order to qualify, Masters must:

  • Be in the Oklava Communications Server.
  • Be active for at least 1 week in our Roblox game and in our communications server.
  • Be professional.
  • Have at least 700 staff points.
  • Utilize and showcase proper grammar when necessary.
  • Have a good understanding of how to work as an Associate at Oklava in order to build off of that to learn Management skills.
  • Understand our rules and regulations.
  • Understand basic procedures.

Keep in mind, you must uphold these qualities and qualifications in order to be promoted. If you are promoted and stop upholding them, you are subject to termination.

Punishment Appeals

What are Ban Appeals?

  • Ban Appeals are for if you have been banned off of the game, or would like to revoke a warning off. For permanent bans they are unappealable, so you will be wasting your time, and the staff’s time by submitting an appeal. Note that the staff doesn’t have to unban you, this is to possibly get your consequences revoked.

What to do for an appeal?

  • To submit an appeal you must be professional, use grammar, and be respectful. Appeals can be submitted through our communications server. Each question must have 4-5+ sentences, unless it is simply asking for a discord and roblox username. Appeals can take from 48 to 72 hours to be processed and determined, you may only send one appeal as sending multiple may result in other punishments and wastes our time. When submitting an appeal you must elaborate on what your ban was for, and why you should be unbanned. An example of something that will not work in appeals is “Help get me unbanned.” When elaborating on your ban, be professional when doing so. Do not ask for your appeal to be read once submitted, they will get to yours when going through them. Please make sure to read the rules and requirements on a ban, as if you don’t follow the rules and requirements it may give you a very low chance at your appeal being accepted.

Approved new version by the President on 7/15/26
Last updated: 7/15/26