The title explains everything ^^^ (Only Premium 450 is Aavailable when I need Premium 1000 for my UGC to be available)
screenshot (Desktop app, latest version, windows 10):
THIS NEEDS TO BE FIXED A.S.A.P!!!!!!! I need my Premium 1000 subcription so I can continue getting my UGC items sold!!!
Expected behavior
I expect “Premium 1000” option to appear.
Hi! Please go to Roblox Premium to purchase the Premium 1000 subscription. Let us know if you’re able to purchase from there!
Hi, please go to roblox.com on a browser to purchase the 1000 tier.
I want to buy the premium subscription in the desktop version of Roblox player. What If I don’t have a browser? I expect Premium 1000 to appear there. THIS STILL OCCURS. I waited 2 months, and got silence. I can’t upload, change, set it on sale, do anything with my UGC anymore to the marketplace. When this would finally be spotted and not ignored?
Whether you’re using a phone, laptop, tablet, or desktop, you can use a browser, and you can purchase from there. The inability to purchase the Premium 1000 in-app is clearly intentional, as both staff members mentioned that you need to buy it from the website.
If you’re not uploading to a group, you don’t need Premium to upload UGC, only to publish. Since there are no 3D avatar items in any of your groups, you shouldn’t be facing any issues here. For more information: Marketplace policy | Documentation - Roblox Creator Hub
And lastly, this report was already closed over a month ago. Replying won’t change anything, and it’s highly likely to be locked.
I edited my previous message to make it more clear what my problems are, check it out.
I can confirm I am having this issue on desktop. It is not possible to purchase anything other than Premium 450.
Clarifying since I can’t edit my original reply - I am having this issue on the website at Roblox Premium.
I suggest you make a new bug report, since this one is Closed and will probably get ignored. If you can’t or don’t have permissions to create a bug report, I can help you unlike this previous individum
If you’re already subscribed, you can’t easily change your plan right away. I suppose you’re subscribed to the 450 plan, so cancel it, wait until the plan expires and then you should be able to purchase other plans, like 1000 or 2200.
This is most likely due to regional restrictions or A/B testing that roblox is “experimenting with Premium.”
I’m fairly certain that this is because of app marketplaces taking cuts of in-app purchases. The App Store, Play Store, and (maybe?) Microsoft Store take a cut of all purchases made in-app including subscriptions. Just subscribe from the web, your subscription will still apply in all the paps.
