Paid access games are charging without giving access

So unfortunately I’m not really sure what’s going on but recently (in the past few days) I’ve seen a bunch of comments on a game I’m working on that claim that they are buying access but when they refresh the page their R$ are gone and they have to buy access again :confused:
I’m not sure if this is due to recent Roblox updates but I thought I’d mention it to see if anything can be done about it.

Can confirm.