Paid access is throwing an error when attempting to buy access to a game

[guidable]

The bug occurs when users are trying to buy access to this game.
I’m unsure if this bug is occurring in other games.

It throws an error, which states this:

An error occurred while processing this transaction.
No Robux have been removed from your account.
Please try again later.

The bug has been happening since the game enabled paid access, 12 hours ago.
No one has been able to buy the game yet.

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In order to reproduce this, you need to have 100 Robux or more, or it will prompt you to buy more Robux.

Reproduction steps:

• Click the button that prompts you to buy access to the game, and press ‘Buy Access’.
• It should now try to process it, and when it fails it shows the error message.

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An user attempting to buy it:

The error message:

Me attempting to buy the game:

[minkmink]

tried it with an alt, which has no robux; couldn’t repro as it just showed the insufficient robux thing;
also no, not “has”, “have” is correct in all instances; “10 Robux have been…” “No Robux have been”
Please correctly learn a language before you start correcting others

[Pavalineox]

I also got the error when attempting to purchase access, if that helps:

[pauljkl]

Hi,

This bug is also affecting Boulder County, Colorado - Roblox.

I have attempted to make it public, then private, removed paid access and added it back etc.

This is really hurting sales and I have no way to resolve this. I would appreciate if a member of staff could wave their magic wand over this game so I don’t have to direct people to another game in order to buy the game and play.

[Hippie_ofDoom]

Thanks for the report! We’ve filed a ticket to our internal database and we’ll follow up when we have an update for you.

Please note that filling a bug report does not guarantee that it will be fixed once triaged.

[Kairomatic (Kero)]

We have released a patch which fixes this issue. If you were experiencing an access error, you will need to take the following steps in order to fully restore the paid access setting on your game(s):

• In Game Settings → Monetization tab, turn OFF paid access and Save it.
• In Game Settings → Monetization tab, turn ON paid access and Save it.

Thank you and please let us know if you encounter any trouble with the above solution.