Hello,
Since today (September 2) at 12:00 am paid access sales have dropped to zero, and purchases are showing up as if they were third-party commissions instead. This can be seen in the Creator Hub monetization overview:
This issue also appears in the third-party avatar commisions analytics:
Edit: Given those timestamps it could be related to the recent game server update:
Browser information: Edge 152 on Windows 11
Let me know if I can provide any other details.
Thank you.
Thank you for the report. We have assigned to our team for review.
Hi:
Thanks for reporting.
We have fixed the issue so latest hour should report it correctly.
Regarding wrong data for since yesterday 5pm, we are working on a data correction flow and we believe by tomorrow noon we should be able to fix it.
Thanks, new paid access sales since your fix are displaying correctly!
I hope the data correction improves the discoverability of the game. Right before this bug appeared, the game was 12th in Top Paid Access charts, but it’s been completely missing from that category since then.
Hi the old wrong data has been fully corrected.
Hi, there is still one wrong purchase logged:
Just attaching this in case it’s relevant. Other than that, feel free to mark the bug as fixed. Thank you!
thanks for flagging this. It is just the hour I miss to backfill. It should be fixed now.
